Director, Program Management

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Key Responsibilities:

• Effectively plan, coordinate, and direct the delivery of large, complex AI transformation projects and programs across the global enterprise while managing risks and issues to minimize scope, budget, and schedule impacts
• Collaborate globally to influence key partners, from executives down to SMEs, on project scope/vision, solutions, budget, and schedule; set-up and implement program governance
• Maintain the program roadmap along with business outcomes and benefits
• Proactively build strong, trusted working relationships with leaders and internal partners to drive alignment and optimize execution and impact.
• Effectively manage, motivate and hold accountable leads and team members in a matrixed organization to execute on priorities
• Facilitate regular Program and Sponsorship level meetings to remove roadblocks and accelerate decisions
• Communicate project strategy, updates, and partner concerns of risks/issues to multiple levels of management, including executive leadership teams across the organization
• Ability to identify the root cause(s), develop business case justification, acquire partner alignment; recommend prioritization of solutions
• Leverage data and AI insights to propose project execution strategy and measure results

What sets you apart:

• Experience in transformation programs across various lines of business demonstrating how technology can drive business innovation and efficiency.
• Proven track record of leading the delivery of complex transformation or technology programs, effectively bringing together technology, process improvements, and data.
• A history of leading with influence and building strong, effective partnerships across an organization.
• Deep experience driving delivery beyond service delivery to true value realization, creating accountability, environment and efficient mix of talent to deliver the last mile, resulting in business outcomes
• High Emotional Intelligence, being an outstanding active listener and communicator, capable of conveying complex or nuanced concepts in a clear, concise manner both verbally and in writing to various levels of leadership.
• Experience working with business and technical teams, demonstrating the ability to translate technical concepts into actionable business strategies and vice-versa.
• Self-starter with the ability to navigate through ambiguity, thriving in fast-paced and multifaceted environments, and delivering results within tight timeframes.
• Knowledge of Salesforce AI solutions, Slack, and Tableau (reports and dashboards), using these tools to drive insights and decision-making.
• A deep consulting background is advantageous with exceptional problem-solving, strategic planning, and change management skills, adept at leading cross-functional teams and driving transformation initiatives that align with organizational goals and deliver sustainable results.

Required Skills and Experience:

• 10 years of proven experience in project leadership, with a significant portion dedicated to managing large-scale technology transformation projects.
• Demonstrated ability to lead pivotal initiatives and drive tangible outcomes through the successful completion of complex AI projects, excelling in collaborative, cross-functional environments.
• Strong grasp of portfolio, program and project management methodologies, with a preference for those holding certifications, and a proven track record in applying these frameworks to transformative, technical initiatives.
• Degree or equivalent relevant experience required.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.

Salesforce welcomes all.