Senior Analyst - Partner Success

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

About the Team

The Partner Success Sales Strategy team is a high-performance team chartered with defining the future of Salesforce's partner ecosystem's capacity & capability for pre-sales & post-sales motions. Our team is responsible for ensuring that the partner ecosystem continues to have the capacity and competency required to deliver on our high-reaching growth targets.

About the Role

The Partner Success Snr. Analyst will work with the Partner Success Sales Strategy team & Partner Success leadership team to scope and deliver multi-functional transformation initiatives.

Examples of projects you will work on range from the very strategic to the very operational: Program Scorecard design, business model definition, process improvement, data modeling, data insight analysis, visualization and data processing tool development, project management, and regular business performance reviews.

You will interact with all areas of the Industries & Partners organization with regular exposure to senior leaders, as well as working closely with business partners in the technology, strategy, operation, marketing and directly with the Salesforce partner ecosystem.

The successful candidate will possess superior analytical and critical thinking capabilities, a good work ethic, ability to learn fast and handle ambiguity, and be highly collaborative. Demonstrated experience in go-to-market strategy, partner management, program design, and tracking performance through concrete KPIs is a must. We consider candidates from other business or engineering backgrounds that can demonstrate solid analytical and business capabilities.

Responsibilities:

Reporting and Data Insights:

• Lead ongoing analysis of business performance to support daily operations and monthly/quarterly business reviews

• Develop and deliver fact-based and decision-oriented presentations for senior leaders and regional leadership

• Provide recommendations for reporting improvements and develop proof-of-concept processes for effective Salesforce and data management

• Design and interpret key performance metrics to deliver insights & recommendations

• Support ad-hoc dashboard and data requests, offering insights to various teams, including the partner program scorecard design, metrics update, A-B testing, and scenario analysis

Data Management

• Wrangle and analyze large datasets using Salesforce, SQL/Snowflake, Tableau Prep etc, to identify and handle risks in various processes

• Develop and maintain robust data validation processes to ensure data accuracy across different dashboards

• Develop automation and improve process to accelerate and simplify data analysis and data processing

Dashboard Design and Maintenance:

• Develop UI/UX prototypes or mockups for dashboards to improve user engagement

• Design, build, and maintain interactive dashboards in Tableau and Tableau CRM, ensuring efficient performance and handling of row-level security

• Build dashboard tutorials, document process flows, and establish standards and requirements for various use cases, catering to both technical and non-technical audiences

• Construct and deliver comprehensive training on new and existing dashboards to diverse business units.

• Develop tools and models to analyze key performance metrics

Program Management

• Coordinate and lead multi-functional meetings, document decisions & follow-up on actions

• Manage projects including tracking tasks, issues, system requirements, and risks

• Improve enablement/change management processes

• Support strategic initiatives including operational reviews to identify key actionable areas of improvement

Required Skills / Experience

• 3-5 years work experience focused on quantitative analysis or consulting, using both data and logical reasoning on a regular basis

• Experience using databases for analysis - Tableau/Einstein Analytics, Business Objects/Alation, and Python/SQL is preferred

• Strong presentation skills, especially related to compelling data visualizations

• Demonstrated ability to structure and transition complex problems to solutions

• Excellent written and verbal communications skills

• Valuable work experience focused on scaling operations and/or logical reasoning

• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

• Bachelor's Degree in an analytical discipline such as computer science, economics, or business administration is ideal but not required

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