Group Reservations Coordinator

Group Reservations Coordinator

As a Reservations & Group Coordinator you will be responsible for assistance with inventory management on all systems, management of group blocks, process reservations for guests and provide services to customers over the phone and in person.

Essential Job Functions

• Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups
• Manage assigned group blocks including pick up or approaching cut off dates.
• Review group resumes and convey all pertinent information in the system to appropriate personnel
• Perform audits and maintenance on all systems such as PMS and MARSHA to ensure content and information is correct
• Ability to quickly answer guest calls and respond to guest emails with impeccable communication.
• Ability to identify, research, resolve and communicate guest issues and requests with expedient follow-up if necessary
• Ability to complete logs and reports accurately and expediently
• Work with sales and events as group rooms coordinator for room blocks
• Maintain a complete knowledge of sales strategies, restricted dates, rates, and room types, all room rates, packages, and promotions, guestroom layouts, contracted/negotiated rate agreements with clients, scheduled events, and guest services (hours of operation, cost, availability)
• Process reservations, including sending reservation and confirmation letters and entering requests
• Monitor daily sales activity and alert GM/AGM/DOS of sold out nights, group status and possible problem situations.
• Review Reservations and Guest Requests on a daily basis.

Position Requirements

• Minimum one year of experience in coordinator role in a hotel environment.
• Self-directed with a superior customer service skills.
• Able to prioritize and resolve issues based on severity and necessity
• Able to expertly manage and prioritize multiple technical issues and manage projects simultaneously.
• Hospitality PMS/MARSHA system experience preferred.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Salt Lake City, UT 84111: Relocate before starting work (Required)

Work Location: In person