What are the responsibilities and job description for the Client Coordinator position at Salt Room of Apopka?
The Client Coordinator would be responsible for the overall operation of the reception area of a busy wellness center. Duties would include greeting clients, explaining the benefits and procedure of salt therapy, scheduling appointments, showing clients into the therapy rooms, operating the halogenerator, selling our products and services, and making payment transactions. This is a service role and the coordinator must treat all clients in a professional, courteous manner; serving as the facility's first impression.
- Provide current and detailed information about The Salt Room services and operating Information, both in person and during telephone conversations
- Greet, schedule, check-in and check out clients in a timely efficient, and concerned manner
- Answer the phone, be cordial and accommodate client needs by booking, confirming, and/or changing appointments, offering options when not immediately available
- Obtain correct client’s information and enter it accurately into the computer program
- Become familiar with all products in order to maximize retail sales
- Promote, sell and handle properly all gift certificate transactions
- Participate in staff meetings, training, and team efforts
- Continually upgrade abilities through education and training made available
- Maintain organization and necessary supplies at The Salt Room, including front desk, lounge area, locker room, restrooms and kitchen
- Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift
- Approach all encounters with clients in a gracious, attentive, courteous and service-oriented manner
- Consistently conveying a positive attitude, passion and pride for the work
- Perform other duties as required by the Director and/or Owner
- High School Diploma or equivalent required
- Positive, cheerful disposition
- Demonstrated strong verbal communication skills
- Attention to detail and ability to multi-task
- Strong organizational skills
- Demonstrated cash handling experience
- Willing to learn all aspects of salt therapy treatments, products and facility
- Ability to promote, describe and sell products and services
- Assess and resolve any scheduling conflicts, client challenges, or other instances
- Proven ability to work as part of a team
- Ability to be flexible with work schedule
- Previous experience in a health/wellness/spa field
- Willing to work weekends
The Salt Room of Apopka is located at 424 N Park Ave Apopka; Across from Apopka Middle School. The hours of operation are Monday-Friday 9 am to 7 pm and Saturdays 9 am to 4 pm.
Please make sure you include a current email address and telephone number as well as 2-3 personal/professional references that can be contacted. If you have any other questions please do not hesitate to contact us.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Education:
- Associate (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16