(USA) Operations Analyst III

Position Summary... What you'll do... About Team: Sam's Club is our membership warehouse club, a business model that provides our members with high-quality products at prices that are unrivaled by traditional retail. Sam's Club provides a carefully curated assortment of items, as well as developing and leading technologies and services such as Scan & Go, Club Pickup, and home delivery service in select markets. Sam's Club also provides travel, auto purchasing, pharmacy, optical, hearing aid centers, tire and battery centers, and a portfolio of business operations support services. What you'll do: Responsible for organizing, facilitating, leading a Change Advisory Board and managing Change Management, reporting Change Management performance KKPI and perform required change management guidance, documentation and procedures. Collaborate on an overall roadmap and ensure application & Service providers alignment with change management, software deployments and automated CI/CD Pipelines. Perform response and resolution for escalated service requests and incidents. Skill set in data analytics, data collection, reporting and presentation, process workflow and automation tools. What you'll bring: Must be able to support numerous teams cross-functionally to deploy mobile applications. Effectively communicate to cross-functional senior leaders and peers to deliver appropriate messages on service management in a clear and concise manner. Breath of knowledge and prior experience with IT solutions such as network, compute, storage, platform, cloud, database, software, systems, security, mail, Windows, Mac, Unix, Linux, and others. Highly analytical and strategic thinker with ability to synthesize complex or diverse information. Skill set in data analytics, data collection, reporting and presentation, process workflow and automation tools. About Walmart Global Tech From entry-level to executive positions, Walmart provides limitless opportunities for growth, and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Today, we are a growing technology-enabled company founded on the same values as our first store. We establish clear expectations, empower associates to manage their work, and hold ourselves and one another to a high standard. Walmart's scale enables us to have a global impact. No other company has the reach of Walmart, with 2.3 million associates worldwide and over 230 million weekly customers. Walmart is reshaping retail by investing in an expanding workforce. While technology is at the heart of our digital transformation, people are the reason we succeed and the force behind our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow. Flexible, hybrid work We use a hybrid way of working that is primarily virtual, while remaining near the locations Global Tech calls home. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Of course, being together in person is an important part of our culture and shared success. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor of Science and 3 years operations analyst experience OR 5 years operations analyst experience. 5 years’ Service Desk experience or equivalent Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Availability management processes, Change management processes, Problem and incident management processes, Production support, including problem identification, ticket documentation, and customer and vendor relations, Remedy for change management, problem and incident management, and availability management Primary Location... 835 MARTIN LUTHER KING JR DRIVE NW, ATLANTA, GA 30314-3602, United States of America About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.