What are the responsibilities and job description for the Senior IT Specialist-Okta position at Samsara?
About the role:
Samsara is looking for a driven IT Specialist to help create and support Samsara's cloud-first IT strategy, enabling rapid company growth. A typical day may include new site planning, network bring-up/troubleshooting, managing vendors, evaluating new products, responding to internal requests for support, or developing automation to enable us to work better.
Our technical team brings a diverse set of technical interests and experiences, from hacking on home automation, modding and racing their cars, building gaming computers, and automotive applications for wireless technologies. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product and the company.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Click here to learn about what we value at Samsara.
In this role, you will:
- Demonstrate experience in managing SaaS applications such as Okta, Slack, Zoom, and Google Workspace
- Have a solid understanding of Okta, including app integrations, automating rules etc.
- Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones
- Utilize knowledge of Apple products (Macbooks, iPhones, etc)
- Utilize software programming or scripting ability
- Perform security audits in all areas of corporate connectivity
- Maintain an escalated tickets queue and respond to requests in a helpful and timely way
- Document IT policies and procedures
- Mentor new hires as the organization grows quickly
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Minimum of 5 years of experience working as an IT Role
- Must have a minimum of 2 years working as an Okta Administrator
- Must have a minimum of 2 years of Tier II escalation support experience.
Preferred Requirements for the role:
- Bachelor’s Degree in a STEM related field (Science, Technology, Engineering or Math)
- Technical Certification
- Strong spoken and written language skills
