Job Posting for Coordinator, Customer Service at Samuel, Son & Co.
Your Impact
As a key member of the Project Management team, you are critical to our customer relationships. You are responsible for ensuring timely response to our customer’s technical issues after installation. Your ability to respond quickly and assess customer needs is key to the lasting relationships that are the foundations of CAID Automation.
What You’ll Be Doing
You will be the main contact for our customers for post installation issues
Assist in troubleshooting mechanical and electrical installed equipment over the phone
Analyze customer’s needs and make recommendations for resource requirements
Provide detailed quotations for items that do not fall under warranty
Scheduling of resources and customer site visits to complete required service
Assist the Manager, PMO with department improvement initiatives and helping to establish and develop an industry leading service department
Order and follow up on purchased and manufactured parts and make recommendations to repair/replace only when necessary
Coordinate with suppliers and vendors to have equipment serviced at customer sites
Complete required service reports and other documentation as required
You’ll Be Great At
High technical aptitude with understanding in automated system and designs
Superior attention to detail, problem solving and organizational skills
Effective in time management with ability to prioritize and work under pressure within strict time restraints
Strong experience in customer service with a history of going that extra mile to ensure customer satisfaction
Experience leading and coordinating resources
Proactive, can-do attitude
Experience scheduling and planning resources on multiple, concurrent project is strongly desired
Excellent written and verbal communication skills in the English language
Excellent knowledge of MS Word, Excel, MRP system
Level of Autonomy and Authority
Works without detailed supervision, but within clear guidelines, defined standards and specifications. Difficult, complex or unusual matters are referred to more senior authority
May guide and monitor the work of other staff working on a project basis
Provides input and makes recommendations to management in areas of improvement
Key Requirements
Must have a valid passport and driver’s license, as well as the ability to travel to customer sites both locally and internationally
Must be available to travel for periods of up to 2 weeks
Must be able to be on call as required
SAMACO
Salary.com Estimation for Coordinator, Customer Service in Tucson, AZ
$38,661 to $54,079
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