StateServ-HospiceLink provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.
Responsibilities:
- Receives a daily route and required supply list and prepares the truck for delivery by pulling stock (e.g., wheelchairs, hospital beds, bathroom aids, medical supplies, etc.), staging equipment for delivery based on the order of the route,and loading equipment on the truck.
- Participates with supervisor/manager to conduct a daily assessment and verification (Pre-Trip Inspection) of the truck, equipment and supplies and confirm basic safety operations (e.g., lights, brakes, mileage, vehicle appearance, etc.).
- Reviews basic equipment operation and instructs patients and/or caregivers on the proper use and care.
- Follows the daily route to pick up and/or exchange hospice equipment. Breaks down, loads and returns equipment.
- Maintains continuous communication with the customer service team to relay a change in an order or issues with prescribed orders, position in routes, stock availability and to confirm delivery and pick up of equipment.
- Completes and maintains a driver log, vehicle check out and vehicle inspection reports.
- Responds to emergency calls and new patient orders during regular business hours and on-call rotation hours.
- Upon completion of routes, unloads and checks in returned equipment with the warehouse.
- Stocks delivery trucks with rolling stock to ensure “ready” condition for the next delivery.
Required knowledge, skills and abilities to perform the role include the following:
Education, Work Experience or Related Experience:
- High school diploma or equivalent is required
- A current state issued driver’s license is required
- A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past five consecutive years, no more than three minor violations or at-fault accidents in the past 36 consecutive months and no more than one preventable accident in the past 36 months
- At least six months experience in a role that entailed regular interface with customers
- Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is preferred
- One year previous delivery or warehouse experience preferred
Specialized Knowledge, Skills & Abilities:
- The ability to maintain a flexible schedule to accommodate unplanned events and participate in an on-call rotation is essential
- The ability to read, write and follow written and oral instructions is required to ensure accurate completion of DME deliveries, exchanges and pick-ups
- The ability to protect and maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with CHAP and HIPAA is required
- The ability to operate a 14-16 foot box truck in a safe manner is essential
- The ability to follow a city map and navigate a new daily route is required
- Good organization and prioritization skills are required to plan and stage equipment as described
- A safety orientation is required to perform work (e.g., driving, delivery, set up, loading and stocking of durable medical equipment as described) and follow safety operating procedures
- Spanish speaking skills are desirable but not required
Working knowledge and experience with mobile phone equipment is required to relay information to customer service and perform on-call coverage
Physical Requirements and Demands:
- This role entails prolonged sitting, standing, walking, pushing/pulling and climbing in and out of the truck
- On a regular basis, the ability to lift, carry and move durable medical equipment that weighs up to 75lbs. for a moderate period of time (25% – 50% of the day)
- Depending on location, incumbents are required to occasionally dispense liquid oxygen which requires the ability to lift, pull, push, and carry containers up to 100 lbs
- Regular and continuous eye-hand coordination and manual dexterity is required to set up durable medical equipment
- Frequent bending, twisting, grasping and squeezing and occasional kneeling, climbing stairs, reaching above the shoulder is required to transport and set up medical equipment as described
- Ability to utilize basic tools e.g., wrench, screwdrivers etc. to set up durable medical equipment
StateServ/Hospicelink is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StateServ/Hospicelink makes hiring decisions based solely on qualifications, merit, and business needs at the time.
StateServ-HospiceLink offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!