Job Posting for Sheriff's Communications Manager at San Bernardino County

The Sheriff's Department is recruiting for a Sheriff's Communications Manager to manage the overall operations of a Sheriff's 24-hour communications center. Responsibilities include planning and directing the work of personnel at a Sheriff's communication center; training and supervising directly or through subordinate supervisors; reviewing new laws and regulations and formulating policies and procedures; and managing the communications center's budget.

For more information, please review the Sheriff's Communications Manager job description.

Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia.

COMPETITIVE SALARY & BENEFITS

Bi-annual step increases of 2.5% up to top step

3% salary increase effective 2/22/25 and 2/21/26*

POST Certificate Differential

Intermediate - $1.00/hr

Advanced - $1.50/hr

Supervisory - $1.50/hr

*Salary increases contingent upon Property Related Revenue and/or statewide Sales Tax Collections performance.

CONDITIONS OF EMPLOYMENT

1) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation.
2) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination.
3) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends.

4) Travel: Travel throughout the county may be required and incumbents may use county vehicles. A valid California Class C Driver License and proof of liability insurance is required at time of appointment.

5) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Experience: Two (2) years of experience (within the last 5 years) as a Supervising Communications Dispatcher in a law enforcement agency communications 911/dispatch center. Experience must include formal on-the-job training of employees using a computer-aided dispatching system to perform data and voice radio dispatch functions. Experience equivalent to a San Bernardino County Sheriff's Supervising Communications Dispatcher.

Substitution: Three (3) years of experience as a San Bernardino County Sheriff's Communications Dispatcher III may substitute for up to one (1) year of the required supervisory experience.

The ideal candidate will have:

Demonstrated experience in a supervisory or lead role within 24-hour emergency communications center.
Knowledge of management techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff.
Knowledge of principles and practices of data collection, analysis, and report preparation.
Knowledge of principles and processes for providing customer service. This includes meeting established quality standards.
Knowledge of principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Knowledge of policies with respect to confidentiality and the release of sensitive information.
Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Ability to use tact, initiative, prudence, and independent judgement within general policy and legal guidelines.
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical deadlines.

Examination: There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 pm on Friday, May 17, 2024. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process.

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