Manager, Gift Processing Systems

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Manager, Gift Processing Systems for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking Development team, reporting to the Director, Development Operations.

Who We Are: The San Francisco-Marin Food Bank is comprised of a dedicated team of approximately 240 staff working collaboratively to provide over a million meals to over 50,000 households every week in San Francisco and Marin.

Who You Are: To excel in this position, you will need to approach the work with the following habits and values:

? Vision and goal setting: the ability to adapt to the evolving needs of the organization and to think ahead in developing solutions to achieve both departmental and organizational goals.

? Entrepreneurial and resourceful: ability to consistently overcome challenges while leveraging resources to creatively solve problems; proactively proposes solutions to issues, anticipates problems and course corrects and adapts when needed.

? Strongly detail-oriented: ability to identify and fix issues that others might overlook; demonstrated track record of implementing improvements.

? Highly-organized and motivated: ability to manage varying volumes of work and competing demands; prioritizing tasks in order to meet deadlines.

? Coach and trainer: ability to lead and help others grow via coaching, training and positive feedback; sees mistakes as learning opportunities and supports problem solving

What You Would Be Accountable for:

The Manager, Gift Processing Systems will be responsible for the following key pieces of work:

? Gift processing and acknowledgement strategy and framework, including oversight of related systems, processes, reporting and documentation; ensure the timeliness and accuracy of all gift acknowledgements, per industry best practices and I.R.S. guidelines. 

? Reporting and compliance, including monthly gift reporting, reconciliation with Finance, and support of annual audit and organizational reporting process.

? Strategy and capacity-building, including leveraging technology to improve capabilities and enhance the donor experience.

? Fundraising support, including request management, training and maintaining a resource library.

What You Would Be Doing Right Now:

? Overseeing the daily processing of online and offline gifts, as well as the tax receipting and acknowledgement process.

? Serving as a liaison to Finance, ensuring compliance with all required gift entry, reporting and controls.

? Managing our relationships with external vendors which have been integrated into the gift and acknowledgement process, such as lockbox and mailing services.

? Collaborating with fundraising leaders across Development to understand donor perspectives and needs and to ensure that the gift and acknowledgement process meets those needs.

? Providing management, mentorship and guidance to direct reports.

What Else You Should Know:

PREFERRED 6 years of professional experience and demonstrated success in process development and gift and acknowledgement processing in a nonprofit development environment; 3 years of experience in using The Raiser's Edge/NXT (or similar CRM); 3 years of experience in people management with a demonstrated ability to mentor, advise and develop direct reports.

PHYSICAL DEMANDS AND WORK ENVIRONMENT This position is set in a Hybrid environment. The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work some evenings or weekends, as needed.

SALARY The position is Full Time. The starting salary for this position ranges from Click to add starting salary (eg $77,450 to $91,118 per year, with exact salary depending on experience.

BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.

The San Francisco-Marin Food Bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folx from the LGBTQIA2 community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.