Customer Service Representative I

Description

SLV Behavioral Health is a regional leader in Behavioral Health Services. We are community based and work with many agencies throughout the San Luis Valley. We are a non-profit agency with purpose - dedicated to hope, healing and recovery.

When you join SLVBHG, you join a culture of purpose and belonging – where you are an important part of an ever-changing industry. At SLVBHG, your identity is embraced, and the work you do matters. Your work will have a direct impact on the providers of our agency and the people we serve. If you want to be part of the behavioral health industry and have an impact on our San Luis Valley communities, this is the place for you!

We offer a generous benefits package for all employees working 30 hours or more. 

Including:

· Medical Coverage through Cigna 

· Dental coverage through Ameritas with a buy-up option

· Vision Coverage through VSP with a buy-up option

· Flexible Spending Account and Dependent Care FSA through Rocky Mountain Reserve

· Life Insurance, AD&D and short-term and long-term Disability insurance through Mutual of Omaha. There is also an option to buy-up to increase your coverage.

· 401K with matching funds of 5% starting at 6 months employment. 100% vested from the first contribution you make

· Aflac accident and hospital benefits as an option

· EAP through Mines and Associates

· 11 paid holidays a year for full-time employees

· 2 personal days

· Monthly Vacation and sick day accrual

Position Overview

Performs general secretarial and receptionist functions in support of client, clinical and administrative staff in the Behavioral Health Program.

Essential Job Functions

• Greet persons entering the building and receive in-coming phone calls in a courteous, professional manner. Provide appropriate information and/or directions to meet client needs.
• Greets clients, checks demographic data on the client, distributes necessary paperwork, and schedules appointments. Notifies provider that client is ready for appointment.
• Data entry for new and previous clients. Registers clients before they see the provider.
• Verify Medicaid in the Web Portal, call Insurance companies and get the clients benefits and authorizations to be seen. Receives proof of income from all clients, enters the financial eligibility, determines the sliding fee co-pay, enters payors and self pay information on client so they can be seen.
• Receives and receipts money from clients. Maintains petty cash drawer. Accounts for funds according to Business Office instruction.
• Functions as secretarial support for clinical and administrative staff, including data entry, filing, copying, faxing, managing correspondence and mail distribution, maintaining forms and paperwork, maintaining office supplies, etc.
• Covers outlying offices and main office, also covers some evening groups.
• Performs vehicle checkouts as needed.

Secondary Job Functions

• Cooperates as part of a support team in special projects, system improvements and managing change in procedures and activities.
• Creates no show letters if requested by individual clinicians.
• Updates staff mailboxes if needed.
• Assists in training of other support staff.
• Scans documentation to upload into medical record.
• Back up light building maintenance, cleaning, picking up, and contacting appropriate persons when needed.
• Meets performance standards for this position as determined by management.

Requirements

Education, Experience/Skill Requirements

• High school diploma or equivalent
• Experience: One to two years in customer service or secretarial position.

Skills, Knowledge, Abilities

• Highly developed organizational skills; attention to detail.
• Basic computer skills – Word Excel, etc.
• Ability to interact effectively and pleasantly with the public and with staff.
• Ability to recognize and respond to needs of other without direction.

Material and Equipment Directly used: (including, but not limited to)

Agency computer systems

General office machines and supplies, including copier, fax, printer, voice mail, etc.,

Multi-line switchboard

Driving car or van

Valid Driver’s License

Work Environment

General office environment; light physical work as needed: travel or errands outside the office. Hours may include day or evening assignments.