Bookstore Operations Assistant

San Mateo County Community College District
San Mateo, CA Full Time
POSTED ON 3/27/2024 CLOSED ON 4/26/2024

Job Posting for Bookstore Operations Assistant at San Mateo County Community College District

Bookstore Operations Assistant

San Mateo County Community College District

Posting Number: 20141589S
Department: Auxiliary Services DIST (DEPT)
Location: College of San Mateo, Caada College, Skyline College
Position Number: 1C0394
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Note:
Min Salary: $64,788 (annual)
Max Salary: $83,124 (annual)
Position Type: Classified Positions

Who We Are:
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the Districts Strategic Plan, "success, equity, and social justice for our students are longstanding goals." The Districts "Students First" Strategic Plan is focused on "Student Success, Equity and Social Justice." We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our San Mateo County Community College District team, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty and classified staff, administration, students and community partners.

The College and the District:
The San Mateo County Community College District is home to Caada College, College of San Mateo, and Skyline College. All three of our colleges are designated as Hispanic Serving Institutions enrolling approximately 20,000 students each academic year. San Mateo County Community College District has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on the San Mateo County Community College Districts Educational Services & Planning website.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
This is complex clerical work involved in the planning, purchasing, merchandising, selling, and inventory of textbooks, supplies, general merchandise including coffee and convenience items and other items for a college bookstore. Under direct supervision, the employee confers with other staff, faculty, students, vendors, publishers, and other representatives regarding order requests, merchandising resources and availability, purchasing timelines, costs, stock and inventory, discounts, and other matters. Public contact is extensive and includes students, staff, vendors and others for the exchange of policy and procedural information. A moderate degree of independent judgment and creativity are required to interpret procedures and apply regulations to the resolution of a variety of minor problems that occur. A Bookstore Operations Assistant is cross trained and will be able to work in all areas of the bookstore. Consequences of errors in judgment could be costly in employee time, public relations and in money. A Bookstore Operations Assistant can direct the work of student assistants as assigned.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
  • Exchanges policy and procedural information with staff, students, vendors, publishers, business representatives and others; confers with faculty, students, and other staff regarding textbook and merchandise availability, resources, order timelines, returns, payments, credits, exchanges, buy-backs, inventory, shipping and receipt of items
  • Meets with bookstore supervisory staff to plan short- and long-range strategies and timelines for improved customer services, acquisitions, publicity and staff/student communications, development of new publisher and vendor resources, reporting, and other retail activities
  • Participates in semester opening and closeout procedures in conjunction with supervisory and other staff, including textbook buy-back, special sales and promotions, publicity, and other activities in conjunction with supervisory and other staff
  • Receives, logs, prices, stocks, and stores incoming textbooks, equipment and supplies, general merchandise, coffee and convenience items, including the maintenance of required documentation
  • Assists customers in the selection, ordering, purchase, payment, and return of textbooks, computers, and supplies
  • Shelves merchandise in special and regular displays
  • Operates a cash register to collect customer payments, make change, process refunds and other transactions
  • Directs the work of student assistants
  • Maintains high quality customer service by welcoming and connecting with customers, discovering customer needs, and appropriately suggesting products to enhance service and meet goals, responding to customer needs, and thanking customers
  • Uses a computer database and a variety of computer software to compose and prepare routine correspondence, setup and maintain online records, data, and documentation and to prepare reports as assigned
  • Compiles data for and prepares special and regular reports as assigned
  • In conjunction with other staff, reviews past sales histories to determine quantity of textbooks and other items to purchase, discount, increase or discontinue and makes recommendations regarding modifications to stock and supply
  • Takes responsibility to open and close the bookstore at the direction of the store manager
  • Conducts regular inventories by vendor and by section to determine when reorders are required and markdowns are necessary to enhance sales
  • Maintains list of standard merchandise with stock levels designed to meet anticipated sales
  • To maximize sales, meets with vendors to plan and place orders for general school and office supplies, electronics, logo apparel, gifts, athletic supplies, art supplies, food and convenience items, backpacks, and specially generated course kits designed and created for academic programs
  • Adheres to approved budget guidelines and obtains approval from the store manager for non-budgeted expenses
  • Determines unified merchandising themes throughout the store
  • Creates an annual calendar of displays that responds to a broad range of interests and addresses seasonal sales trends
  • Plans cost-effective promotional advertising to stimulate sales
  • Works as part of an effective customer service team that communicates openly and effectively to ensure coordination, cooperation, and to identify and solve problems
  • Performs other related duties as assigned



Minimum Qualifications:
  • Graduation from high school and college courses in business administration or a closely related field OR an equivalent combination of education and experience
  • State of California Serve Safe certification may be required for this position
  • Successful work experience in a retail operation
  • Demonstrated cultural competence, sensitivity to, and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA backgrounds of community college students, faculty, and staff
  • Experience with inventory, ordering, and documentation of merchandise
  • Experience with cashiering
  • Experience with the use of a variety of computer software to compose and prepare correspondence, reports, presentations, and other written materials
  • Experience with research and compiling data for, formatting, and preparing statistical, financial and other reports
  • Demonstrated skill in multi-tasking, prioritizing workloads, and working independently
  • Demonstrated skill in working effectively as part of a customer service team






Physical Requirements:
This classification requires data analysis and comparison, visual comparison, attention to detail, good memory, ability to work under deadline pressure, moving moderate to heavy objects, oral and written communication; flexibility and adaptability; pushing, pulling, bending, stooping, reaching overhead, patience and tact in order to perform the essential functions. The ability to lift up to 50 pounds is required.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
  • Knowledge of and skill in the operation of a barista and of retail sales techniques, including buying, ordering, shipping/receipt, stocking, and inventory of books and other merchandise
  • Skill in use of the Microsoft Office Suite and web-based content management systems
  • Skill in respectful, tactful and sensitive interaction with people who are diverse in their academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA backgrounds
  • Knowledge of the procedures used to estimate project costs and timelines
  • Skill in preparing original layouts from rough drafts and from general ideas using specialized software and equipment
  • Skill in multi-tasking and in prioritizing workloads to maximize the efficiency of customer service
  • Skill in oral communication, including public speaking
  • Skill in written communication
  • Skill in organizing data, setting up, tracking, and maintaining data in electronic and manual files
  • Ability to coordinate, anticipate, and resolve workload issues and problems
  • Ability to work effectively as part of a customer service team
  • Ability to project a professional image by dress, demeanor, and office environment
  • Ability to be flexible and open to new ideas and changes based on retail objectives



Preferred Qualifications:

Benefits:
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 06/08/2023
First Review Date: 06/29/2023
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit:

1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicants cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA backgrounds of community college students, faculty and staff as well as the applicants qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Email: smccdjobs@smccd.edu
Web Page: https://smccd.edu/humanresources/

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)

2. Submit verifications of prior employment

3. Satisfactory references

4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States

6. Approval of your employment by the SMCCCD Board of Trustees

7. Provide a certificate of Tuberculosis exam for initial employment.

8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
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$72,011 to $98,503
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