Job Posting for Reservations Manager at Sandestin Golf & Beach Resort
Job Details
Job Location: Miramar Beach, FL
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Any
Description
Qualifications
Ready to orchestrate unforgettable experiences? As the On-Site Reservations Manager at Sandestin Golf & Beach Resort, you'll lead a team that turns reservations into cherished memories. Elevate your career, compose success, and join us in creating the perfect symphony of stays.
Overview: Sandestin Golf & Beach Resort is seeking a dynamic On-Site Reservations Manager to lead our reservations team and ensure seamless booking experiences for our guests. This role involves managing both on-site and remote employees, creating a harmonious and efficient work environment.
Responsibilities:
Reservation Operations:
Oversee day-to-day reservation activities to ensure accuracy and efficiency.
Manage online and phone reservations, making adjustments as needed to accommodate guest preferences.
Team Leadership:
Supervise and lead the reservations team, providing guidance and support.
Conduct regular training sessions to keep the team updated on resort offerings and reservation procedures.
Remote Employee Management:
Effectively manage remote reservations team members, ensuring they meet performance standards and goals.
Facilitate communication and collaboration among on-site and remote team members.
Guest Relations:
Address guest inquiries and concerns related to reservations, ensuring a high level of customer satisfaction.
Collaborate with other departments to resolve guest issues promptly.
Reporting and Analysis:
Generate reports on reservation metrics and analyze data to identify trends and areas for improvement.
Implement strategies to optimize reservation processes and maximize revenue.
Physical Requirements:
Mobility:
Able to sit for extended periods of time.
Drive throughout the property as need.
Extended Computer Use:
Prolonged periods of computer use for data analysis, reporting, and communication.
Communication:
Clear verbal and written communication skills for team management and guest interactions.
Professional Appearance:
Maintain a professional appearance when representing the resort and interacting with guests.
Qualifications:
Previous experience in reservations management or a similar role is preferred.
Strong leadership and team management skills.
Excellent organizational and analytical abilities.
Familiarity with reservation software and systems.
EOE M/D/F/V
Hourly Wage Estimation for Reservations Manager in Miramar Beach, FL
$21.44 to $31.87
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