Support Technician I

Join Our Family, Build Your Career!


ABOUT US:
SanMar Corporation has been family-owned since 1971. Based in Issaquah, WA, we are an award-winning, national supplier of 21 retail, private label and mill brands. We supply apparel and accessories to screen printers, embroiderers, promotional products distributors, athletic dealers, industrial launderers and more - whether they are outfitting a Fortune 500 corporation or the local bowling team. SanMar's success and growth can be attributed to one thing - outstanding employees who provide superior services and products to our customers. We promote a culture that acknowledges the importance of a healthy work-life balance, recognizing that happy and relaxed employees make better ambassadors for SanMar. We encourage initiative and participation by creating a casual environment that taps your full potential as an employee.

Job Summary:
This position provides Tier I technical support for the entire organization from the warehouse to the corporate office. The Support Technician I works directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other SanMar employees

Job Functions:

• Answer incoming calls/emails for IT-related support
• Consistently manage tickets in team and personal queue
• Clearly document issue description, troubleshooting steps and resolution details in each support ticket
• Perform desk-side support and IT equipment moves as necessary
• Assist with meeting room AV setup and instruction
• Perform hardware imaging, deployment, maintenance and tracking
• Provide assistance to staff and users in solving computer and warehouse technology problems.
• Provide installation and support of computer hardware and software (including peripheral devices such as printers).
• Train staff and users to work with computer systems and programs.
• Partner with HR to ensure IT resources are available for new hires and terminations are processed in a timely manner.
• Complete various project-related duties as assigned
• Other duties as assigned
• Perform other duties as assigned
• Comply with all policies and standards

Qualifications:
Bachelor's Degree in related field Required
Less than 1 year minimum of 6 months of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training Preferred

Knowledge, Skills and Abilities
Ability to provide quality customer service and maintain a positive, supportive attitude towards the company, job, customers, and co-workers.
Excellent verbal and written communication skills
Excellent organization skills: demonstrating the ability to multi-task and prioritize daily responsibilities.
Ability to work well under pressure
Ability to complete tasks in a thorough and timely manner
Ability to thrive in a dynamic, constantly changing environment
Ability and energy to work on multiple concurrent projects and switch focus as necessary
Ability to work efficiently with minimal supervision.
Ability to quickly diagnose and fix problems.
Ability to follow through and document issues as well as resolutions.

Basic knowledge of:
Microsoft Windows OS, Mac OS X, and Microsoft Office Suite
PC and Apple devices and peripherals
Microsoft Windows and Microsoft Office.
Basic networking and connectivity.
Computer security practices.
Android OS
Occasional after-hours and weekend work may be required


BENEFITS:

• Competitive salary and bonuses
• Medical, dental and vision plans
• Life insurance
• 401(k) plan with company match
• Flexible spending program
• Anniversary rewards
• Discounts on brand name apparel
• Diverse, laid-back atmosphere
• Flexible schedules
Monthly employee events

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If you are a service oriented person who would enjoy working for a company that provides a dynamic, family-oriented environment, this is the perfect opportunity for you! There aren't many other companies out there like us, so don't miss out, apply today, and learn what over 3,000 employees have come to know as "The SanMar Difference!"

SanMar provides opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.

SanMar participates in E-Verify.