Customer Program Manager

Viking Enterprise Solutions has a rich history of leadership in providing storage and storage server platforms to hyper scale and enterprise data centers worldwide. The division leads the market with ultra-high capacity and high-end flash systems. Viking Enterprise Solutions provides advanced data center products including solid-state memory and disk-based storage server appliances, JBOD storage systems and related products for a variety of data center and storage applications. Viking Enterprise Solutions products are tailored for integration into OEM, System Integrator and data center products.

Viking Enterprise Solutions is proud to be part of the Sanmina family. Sanmina is recognized as a technology leader, providing end-to-end design, manufacturing and logistics solutions, maintaining a global footprint of design and manufacturing operations in 23 countries on six continents.

Customer Program Manager

Job Purpose:

The primary purpose of this position is to provide customer support for several new and existing VES customers. This person will be an integral part of the Operations team and will need to interact with many other functional areas within Sanmina including but not limited to production, engineering, quality, accounts receivable and sales. This position will focus on providing an excellent customer experience.

Nature of Duties:

• Responsible for interfacing with the site Program Managers at various plants regarding VES customers and projects.

• Serving as a liaison between VES customer and the Sanmina PMs to make sure the needs of the customer are met.

• Ensures all program-related decisions are guided by the terms and conditions of the customer's contract.

• Understands all aspects required to launch a new program or order.

• Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMA’s), and business development.

• Understands Sanmina offerings for vertical integration and directs customer appropriately towards additional or alternative Sanmina products or services.

• Ability to lead cross functional teams to meet or exceed customer and Sanmina goals.

  
  

Education and Experience:

• Minimum of 2-5 years proven experience as a Program Manager (preferably in a Contract Manufacturing environment)

• Bachelor's degree in Business or related discipline.

• Strong computer application skills, particularly in Microsoft Excel, highly proficient ERP system experience (preferably Oracle)

• Strong verbal and written communication skills

• Ability to prioritize and manage multiple projects/deadlines and deliver high quality results

Salary range: $60k-78k

Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity