Digital Program and Services

ServiceNow Director - Digital Technology

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Sanofi is a global pharmaceuticals and biologics company headquartered in Paris, France, and a leader in the research and development, manufacturing, and marketing of pharmaceutical drugs principally in the prescription market. The firm also develops well known over-the-counter medication. The company covers seven major therapeutic areas: cardiovascular, central nervous system, diabetes, internal medicine, oncology, thrombosis and vaccines. It is the world's largest producer of vaccines.

Sanofi has recently embarked on a vast and ambitious digital transformation program. A first step to this transformation was bringing all IT, Digital and Data functions under a Global Chief Digital Officer reporting to Sanofi’s CEO. The new Digital organization is implementing a 3-year strategy that will drive business growth, operating income and cost efficiency from enterprise-wide agile digital transformation.

The digital roadmap will facilitate the acceleration of R&D drug discovery, intelligent supply chain, manufacturing digital factory of the future and commercial performance, bringing better drugs and vaccines to patients faster, to improve health and save lives.

It is our aspiration to be a leader in biopharmaceuticals, driven by world-class digital technology, to improve people’s lives everywhere.  We put our colleagues on the highest value work, where they can best build their industry leading technical and business expertise in digital technology (digital experience, automation, software defined networks, cloud technologies, integration technologies, network security, digital workplace).  We make Sanofi a great place to work with Digital capabilities.  We leverage the best and brightest leaders and technical talent to build systems, rearchitect business process, generate value and drive competitive advantage. 

Candidate Profile

The ServiceNow Director holds a critical role in leading a team of internal employees and external partners to build business and digital workflow requirements for Sanofi to support over 70 manufacturing sites and all Sanofi locations in 170 countries.  To deliver these requirements, the Director will work with their lead ServiceNow architect and development teams to engage peer organizations to review design requirements that focus on process flow, third party integration needs, and automations. Once engaged, the Director ensure the defined integration points or workflows match the requirements outlined, as well as define the effort within the overall backlog. Concurrent to enablement activities, the Director will, through his/her direct reports, closely monitor ServiceNow lifecycle to ensure the platform lifecycle is maintained so it can provide the best possible experience for our customers.  Last, as new capabilities are defined, the Director will mobilize the team to provide or define education programs that ensure teams are prepared to leverage new capabilities.

Role Description

• Mange a globally diverse team, helping them develop and grow Sanofi’s ServiceNow instance into a best-in-class business process and enablement platform

• Partner across Sanofi teams to build integrations and enhancements to the ServiceNow platform

• Interface with partens across the Sanofi business to align the capabilities of the platform with the needs of internal and external stakeholders

• Manage commercial relationships with key partners and Suppliers, including our ServiceNow agreement, ensuring we have the most favorable operational and performance results that fulfill the terms of our partner agreements

• Support the team to integrate external toolsets/data sources into ServiceNow to enhance logic decisions and workflow

• Manage ServiceNow backlog, working with technology and business partners to provide backlog prioritization.

• Participate in product lifecycle management, to including release plans as well as backlog management for delivery of new functionality

• Establish and maintain a partnership with external operations partners to ensure stable data flow for system integrations

• Provide training and support programs related to ServiceNow processes, policies, and procedures.

• Help to build and maintain the ServiceNow roadmap, system architecture, and related documentation for partners

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Architecting, or related field preferred.

• 10 years managing globally distributed teams consisting of internal, organizationally matrixed team members and external partners

• 10 years applied experience and Certification across an array of critical ServiceNow IT Modules (i.e., ITSM, ITOM, ITBM, GRC, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)

• Extensive experience using Flow Designer and Integrations Hub

• Prior development experience using JavaScript/Perl/PHP on the ServiceNow Platform

• Extensive applied experience in the design and architecture of ServiceNow HR Service Modules

• Experience in functional ServiceNow Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)

• ServiceNow certification a plus

• ITIL Process familiarity, certification a plus

• Base understanding of Cloud

• 4 years of experience with Agile scrum/Kanban methodology.

As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. All US based roles require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.

Fully vaccinated, according to the CDC, an individual is considered to be “fully vaccinated” fourteen (14) days after receiving (a) the second dose of the Moderna or Pfizer vaccine, or (b) the single dose of the J&J vaccine. Fully vaccinated, for new Sanofi employees, is to be fully vaccinated 14 DAYS PRIOR TO START DATE.  

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SA
#LI-SA

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Salary : $105,000 - $133,000