IT Hardware Technician

JOB SUMMARY:
Under general supervision, provide troubleshooting, installation, repair, and preventative maintenance work for equipment such as touch screen computers and peripherals, desktop computers (Mac and PC) and mobile devices, handheld scanners, coin sorting and currency dispensing systems, kiosks, parking equipment and pay stations. Facilitates the purchasing of supplies and equipment and maintain accurate documentation of inventory for a variety of systems.


UNIQUE JOB REQUIREMENTS:
Must be able to work a variety of shifts seven days a week including nights, weekends and holidays. Must be able to work in small confined areas at times. Must be able to provide consistent, friendly and helpful service to employees and guests. Excellent communication and customer service skills are a must. May be required to work overtime. Must be able to maintain confidentiality.  Must operate affectively within a team environment.

JOB TASKS (IN ORDER OF IMPORTANCE):
·Troubleshoot install, maintain and repair a variety of systems, and equipment including: computer hardware and software, peripherals, printers, telephones, point of sale devices, kiosks, and UPS equipment.
· Maintain documented inventory for all point of sale equipment.
· Perform preventative maintenance schedules / tasks for all point of sale equipment.
· Perform a wide variety of manual labor tasks such as moving, setting up and installing equipment.
· Assist with installation of cable and low voltage wiring for end devices including telephones.
· Assist operations staff with information and troubleshooting.
· Provide end user help desk support for computer applications.
· Effectively use our CMMS and ticketing systems to communicate and track general IT issues, maintain detailed information on work orders and document troubleshooting tips.
· Provide end user trainings both in classroom settings and available online via shared documents.
· Other duties as assigned.


RELATIONSHIPS INTERNAL:
All level of Santa Cruz Seaside Company personnel.


RELATIONSHIPS EXTERNAL:
Vendors and limited contact with Guests


TRAINING AND EXPERIENCE:
CompTIA A certification is required or within 2 months of hire. At least 3 years of technical training and progressive technical experience in trouble shooting, installing and repairing Mac and PC computers and a variety of peripheral equipment. Experience responding to urgent operational issues with changing priorities. A.S. Degree in Computer Science preferred. Point of sale, retail, restaurant, or amusement park experience a plus.


KNOWLEDGE, SKILLS, AND ABILITIES:
• Working knowledge of Mac and Windows operating systems.
• Working knowledge of computer hardware and software.
• Some knowledge of local-area (LAN) and wide area networks (WAN).
• Ability to define and adhere to preventative maintenance schedules with a team of technicians.
• Ability to troubleshoot, install, maintain and repair computer hardware and software.
• Ability to champion teamwork and to facilitate work within the department and between departments.
• Ability to provide consistent, friendly and helpful service to employees and guests.
• Ability to effectively train staff to use point of sale technology as well as Microsoft Office, email, calendaring and other software applications.
• Ability to learn to anticipate hardware maintenance needs of the company and make purchasing recommendations.
• Ability to keep abreast of changes and update software.
• Ability to install software and hardware upgrades.
• Ability to communicate clearly and effectively in writing and make effective oral presentations.
• Ability to maintain confidentiality.
• Ability to learn other procedures in the department.
• Ability to follow verbal and written direction.
• Ability to handle changing priorities.
• Ability to work independently and as part of a team.
• Ability to follow safety practices and proper lifting procedures.
• Ability to recognize and automate repetitive tasks.
• Ability to perform tasks for other positions as necessary.


PHYSICAL REQUIREMENTS:
• Able to hear normal conversations, read instructions and write documentation.
• Able to occasionally lift 50 pounds from ground to waist height.
• Bi-manual dexterity.
• Able to stand and walk up to 8 hours at a time.
• Able to work in a noisy environment.
• Able to move equipment which would include pushing, pulling, stooping and shoving.




LICENSES AND INSURANCE:
n/a


TESTING:
back exam
criminal background
drug screen
signed privacy and confidentiality policy