What are the responsibilities and job description for the Fuel Dispatcher position at Santa Energy?
Efficiently route commercial deliveries based on product, load size, and geography. Work with SFI, SBE, Inland, and outside companies to provide continuous, on time delivery of all in-house products and outside orders using trailer, triaxle, and retail assets. Will coordinate with outside carriers to fulfill orders beyond SFI’s footprint. Provide support to Dispatch Supervisor by maintaining automatic customer database.
Tasks:
Plan efficient routes for delivery of fuels to commercial customers. Support Dispatch Supervisor and PM dispatchers to create efficient and effective routes utilizing all assets.
Work with the drivers and customers to provide constant support.
Use Cargas along with WESROC and Brite to maintain and track fuel needs for customer accounts.
Work cohesively with the CSR, Service, and Sales departments to provide exceptional customer service.
Manage automatic delivery customers:
1. K Factors – Adjust using exception reports and Brite.
2. Monitors – Using WESROC and Brite
3. Scheduled Deliveries – Tanks that require deliveries at a set interval.
4. Call any customers requiring advanced notice of delivery.
5. Assign customers to the proper Degree Day Tables.
6. Assign correct zones to the tank for dispatching and reporting purposes.
Maintain Email Box
1. Respond appropriately and promptly to delivery requests, cancelations, and changes.
2. Take and enter orders from Outside Customers.
3. Freshdesk assignments.
4. Live tank monitoring updates
Assist drivers with delivery / customer issues.
Troubleshoot customer/driver issues and escalate to manager if needed.
Provide backup and support to the Dispatch Supervisor and PM Dispatcher:
1. Dispatching light commercial oil and propane on retail trucks.
2. Routing and planning of retail deliveries when needed.
3. Miscellaneous tasks assigned by supervisor.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Bridgeport, CT 06605: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $70,000