Optician / Optical Sales Specialist

ABOUT US

Since 1948, patients from throughout the greater Los Angeles area have found cutting-edge eye care at the Santa Monica Eye Medical Group, located in Santa Monica, California. The practice's founders, John E. Gilmore, MD, and Donald E. Dickerson, MD, developed the very first course in cataract intraocular lens surgery. Currently led by Dr. Sadiqa Stelzner, associate professor at UCLA, the doctors at the practice offer not only state-of-the-art eye care ranging from advanced surgical procedures including laser refractive surgery (LASIK), refractive laser-assisted cataract surgery (ReLACS), and micro-invasive glaucoma surgery (MIGS) and exams for glasses and contact lenses. We also specialize in a variety of aesthetic treatments to address scars, wrinkles, stretch marks, melasma, etc. As another convenience to our patients, we have on-site a state-of-the-art outpatient surgery center.

Today, Dr. Stelzner and her colleagues offer state-of-the-art treatments and compassionate patient care. They understand that the gift of sight changes lives, so they take the time to get to know their patients, listening to their concerns and experiences while also providing excellent care and medical treatment.

As a part of our team, you will be welcome to work with us for years to come as we do outstanding work serving our patients. We value team building, and our staff works to build relationships and play an essential role in our community.

JOB BRIEF

The Optical Sales Specialist assists in leading the Retail Optical Department to success by building and maintaining a strong patient following. It is essential to guide patients in selecting frames, lenses and contacts that are best suited for their lifestyle, wardrobe, medical and price needs. Advise patients about the benefits and drawbacks of glasses and contact lenses. You will be responsible for overseeing all aspects of every transaction: styling, lens selection, ordering, tracking and dispensing.

The Optical Sales Specialist consistently delivers an exceptional experience in order to exceed service and sales expectations, while ensuring that all optical quality controls are in compliance. This individual works closely with patients, doctors and the office staff to provide accurate, timely, and responsive documentation of patient consultations, prescriptions and sales transactions.

A pleasant, warm and professional demeanor is essential. As a member of our team, we all provide a high level of efficient patient care, while always presenting a caring, ethical, friendly, and professional experience for the patients.

ESSENTIAL RESPONSIBILITIES

• Maintains extremely high standards of sales and service.
• Connects and develops strong relationships with patients in order to build a strong following.
• Guides patients in selecting frames and lenses that are best suited for their lifestyle, wardrobe, medical and price needs.
• Advises patients about the benefits and drawbacks of glasses and contact lenses.
• Takes and records accurate measurements; Professionally adjusts and fits eyewear.
• Ensures finished eyewear meets a high standard of quality and aesthetics.
• Guides patients on how to care for their glasses and contact lenses.
• Stays current on product knowledge and fashion trends.
• Maintains presentation standards both on the sales floor and back office.
• Orders lenses for prescription laboratories.
• Refers patients to the Optometrist and Ophthalmologist for follow-up treatments as required.
• Manages inventory for frames and contact lenses to ensure optimum patient satisfaction and product variety.
• Maintains inventory controls and efficient management.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Establish and maintain effective working relationships with the office staff and Doctors.
• Adheres to policies regarding safety, confidentiality and HIPAA guidelines.
  
  

EDUCATION AND EXPERIENCE

• Minimum 2 years experience in retail Optical consultation and sales.
• Optician license from California State Board of Optometry a plus.
• Knowledge of current optical theory and practices.
• High school diploma required; Associate college degree preferred.
• Knowledge and understanding of the workings optical medical offices.
• Knowledge and understanding of optical medical terminology.
• Proficient in Microsoft Word, Excel, fax, printers, scanners, and other office software.
• Experience working in retail optical software systems.
• Knowledge of billing for VSP and EyeMed helpful.
• Must have a sense of style. Worked with independent luxury eyewear brands.

QUALIFICATIONS / REQUIREMENTS

• Ability to work independently with minimal supervision.
• Must have strong organizational and time management skills.
• Ability to work on multiple tasks and meet deadlines.
• Vibrant, energetic, experienced.
• Polished Appearance.
• Detail-oriented.
• Be a team player.
• Resourceful and result driven.
• Must be able to communicate effectively with patients and office staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires use of keyboard and computer regularly. Strong vision abilities to perform computer-related work.