What are the responsibilities and job description for the Crisis Phone Counselor position at Sante Group Companies?
Position: Phone Counselor - Crisis
Location: Westminster, MD
Status: Full time
Make an impact in the community you call home with Sante’s compassionate and experienced Carroll County Crisis Response Team.
Sante is seeking a Full-Time Phone Counselor to work on-site with our crisis intervention team in Westminster, MD. As a Phone Counselor, you will serve as the first point of contact for individuals experiencing a crisis and will provide support by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning.
What You'll Do
Who We Are
Santé is a dynamic and leading community-based behavioral health services organization. Our job is to offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive.
Disclaimers
Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.
Santé Group Companies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Location: Westminster, MD
Status: Full time
Make an impact in the community you call home with Sante’s compassionate and experienced Carroll County Crisis Response Team.
Sante is seeking a Full-Time Phone Counselor to work on-site with our crisis intervention team in Westminster, MD. As a Phone Counselor, you will serve as the first point of contact for individuals experiencing a crisis and will provide support by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning.
What You'll Do
- Triage incoming crisis calls and obtain client information.
- Conduct assessments and dispatch appropriate resources when needed.
- Deescalate clients in crisis over the phone.
- Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
- Effectively communicate client’s needs while making internal agency referrals.
- Knowledge and familiarity with community resources, both mental health and non-mental health.
- Complete documentation in an accurate and thorough manner.
- Salary Range: $19.00-$21.00 per hour, based on experience.
- Competitive benefit including medical, dental, vision, a 403(b) with company match, and accrued vacation, sick, and holiday time.
- Opportunities for career growth, training and development, flexible work schedules and shifts.
- Smart, passionate, and engaged coworkers.
- Bachelor’s Degree in Human Services or a related field of study OR ten (10) years of experience working on a crisis hotline.
- Valid driver’s license and proof of current automobile insurance.
Who We Are
Santé is a dynamic and leading community-based behavioral health services organization. Our job is to offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive.
Disclaimers
Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.
Santé Group Companies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Salary : $19 - $21
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