What are the responsibilities and job description for the Customer Service Representative position at Sante Health?
Sante Health System in Fresno, CA is seeking to hire a full-time Customer Service Representative. This role is responsible for fielding, researching, analyzing, and resolving member generated inquiries.
QUALIFICATIONS
- High School Diploma/GED equivalent required.
- 1-2 years' experience in managed care of health insurance claims environment.
- Strong customer service background required.
To be successful in this position, you should also have exceptional people and communication skills, be highly skilled in multi-tasking in a fast paced environment, a commitment to achieving a high level of accuracy and attention to detail, and a no-task-too-small approach to the work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Resolves issues with HMO provider/subscriber representatives.
- Assists with managing the Customer Service Departments daily faxes received.
- Fields, researches, and analyzes member generated inquiries.
- Communicates, as needed, including verbal, and written to representatives and supervisor.
- Develops comprehensive knowledge of department activities, handles inquiries and provides responses as it relates to area of responsibility for both departments.
- Provides qualified, responsible, and professional assistance that will demonstrate Santé Health System to be a company of quality service for the community.
- Maintains confidentiality of sensitive information.
- Provides continual and ongoing assessment and improvement of work processes.
- Constantly strives to anticipate and exceed customer expectations.
- In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.
ABOUT SANTE HEALTH SYSTEM
Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.
Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.
Sante is celebrating over 25 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.
ARE YOU READY TO JOIN OUR TEAM?
If have experience working with a health insurance company and you feel that you would be right for this position, please complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
www.santehealth.net
Salary : $19 - $25
