M365 Administrator - SharePoint Online

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About Us

The M365 Administrator will report to the Global Head of Cloud Collaboration Platforms at SAP. The team is part of the SAP Intelligent Enterprise Solutions (IES) organization led by our Chief Information Officer.

The main objective of the Cloud Collaboration Platforms team is to provide our internal SAP user base with the best Collaboration & Productivity tools, available to them, across the M365 platform, and Slack Enterprise Grid. The team has the operational responsibility of the M365 platform at SAP, and drives adoption of new services. The implementation of latest IT technologies is the foundation of our continued Digital Transformation journey

Purpose and Objectives

The M365 Administrator is responsible for the support, operations and continuous improvement of the Microsoft technologies we deliver to our end users. As a member of the Service Team, they will work closely with the Architects and Service Owner to ensure rock-solid and smooth operation of SAPs M365 offerings. They will also ensure we deliver the right products to our Customers, ensuring the product meets customer needs and expectations, and maintaining a high security maturity.

Expectations and Tasks

The M365 Technical Administrator will manage the following M365 Workloads:

• OneDrive for Business / SharePoint Online
• M365 Groups
• Teams
• Power Platform
• M365 Apps
• Sway, Forms, Planner, etc.

The M365 Administrator will have an understanding and hands-on experience with the following internet related fundamentals:

• TCP/IP, routing, subnets, IPv4/IPv6
• DNS (what it does, how to verify DNS client function)
• Protocols HTTP, SMTP, FTP (what it is, how it works (basics), where it is made for)
• XML/JSON (what it is used for)
• Azure blob storage
• Azure AD
• Azure eDiscovery

The M365 Administrator will have an understanding and hands- on experience securing the fundamentals below:

• Encryption (item/transport, e.g. smime, RMS, TLS)
• Firewalls/Portfilter (how it works in general, why it's needed, what it cannot do)
• X509 certificates

Experience (Role Requirements):

• Minimum 3 year’s experience in Microsoft 365 administration (preferably certified)
• Knowledge of ticketing tools (preferably Service Now)
• Strong customer focus with practical experience of Microsoft end user products
• Awareness of ITIL Processes & Scaled Agile Framework
• Basic understanding about OAuth (optional, otherwise short workshop)
• Ability to work with and write PowerShell scripts
• Helpful: experience in configuration and operation of webservers, database servers
• Fluent and clear English. Written and spoken.

Soft skills

• Self-starter. Can work independently, and also as part of a team
• Can self-educate, investigate / troubleshoot, and bring back solutions
• Ability to re-produce and analyze issues, with test data, prepare Microsoft cases & escalations, working with Microsoft support, review Microsoft solutions
• Not afraid to ask for help or support when required, but absolutely making sure the above is covered first

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 66,300 -156,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 373632 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid