Procurement Operations Specialist (Customer Service/Support)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Title: Procurement Operations Specialist
Organization: Product Support
Reports To (Title): Customer Assistance Team Lead
Location: Pittsburgh, PA

Projected Start Date: July 5th, 2022

Company Overview
SAP Ariba, is the global leader in business commerce networks, supporting more than $450 billion dollars in yearly trade between over 1 million connected companies. SAP Ariba is transforming the way the world conducts business and is poised for strong continued growth with its innovation around the commerce graph. Every day, we help companies big and small collaborate with trading partners to manage spend, cut costs, reduce risk, and grow revenue. This collaboration is enabled through the Ariba Network, a cloud-based community where companies find buying, selling, and managing cash to be as easy as using Amazon, eBay, and PayPal; Ariba Exchange, a free online place where business commerce professionals network and share information and best practices, just like friends on Facebook; and the Networked Economy Blog, where we share best practices and thought leadership on procurement and financial management topics with companies across the globe.

Job Description Overview
The Procurement Operations Specialist is the face and voice of SAP Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.

Duties and Responsibilities

• Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone.
• Resolves 80% of issues without escalation.
• Respond to customer inquiries in a timely manner and within service level objectives.
• Successfully documents all requests through the CRM system while adhering to all documented procedures.
• Provides general assistance to other teams within Global Customer Support and SAP Ariba.
• Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious, and knowledgeable and to uphold the core values established by Ariba.
• Ensures that individual performance meets or exceeds the department standards.
• All other duties as assigned.

Basic Minimum Qualifications

• Bachelor’s degree or 2-year Technical school degree preferred.

Preferred Qualifications

• Technical aptitude and knowledge in computer hardware and software applications along with experience using the Internet.
• Minimum of 1 year work experience.
• Strong customer focused attitude and high stress tolerance.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt support style to align with the technical capabilities of the customer.
• Previous customer service experience strongly desired.
• Fluency in at least one foreign language is highly desirable.
• Experience or education in working with individuals from diverse cultures preferred.

• 
  SAP is not offering international relocation benefits for this role currently
• SAP is currently not offering visa sponsorship for this role
• The successful candidate must be based in, or relocate to, Pittsburgh

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 342569 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid