Strategic Customer Magician (f/m/d)

Strategic Customer Magician (f / m / d)

Sales What we offer

YOUR FUTURE ROLE

The Strategic Customer Magician is a Customer Success Partner (CSP) Role. You will be responsible for the post-sale lifecycle of the customer.

CSP will drive value for the customers investment, leading to successful outcomes, retention, renewal, and growth. To achieve this, you will become a trusted advisor to these customers, will deeply understand their business and their needs.

This role involves working closely with internal and customer account teams, senior executives, and users, engaging in product, technical and commercial conversations at multiple levels.

You will be the customers internal advocate, helping ensure an excellent SAP BPI experience.

Responsibilities also include the following :

• Serve as the primary point of contact post sale
• Assume overall customer adoption responsibility and escalation management
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solutions to achieve business value
• Partner with internal SAP BPI stakeholders to align account activities with the customer's business case and strategy
• Educate customers on new features and releases
• Monitor adoption and utilisation trends, provide recommendations based on customers business needs
• Identify renewal risk and collaborate with internal teams to ensure a successful renewal
• Identify upsell opportunities
• Conduct periodic customer reviews
• Serve as the voice of the customer to drive continuous improvement across all areas including product
• Work with the SAP BPI teams to properly position Professional Services / consulting

YOUR PROFILE

• Several years of experience in a client-facing role ideally customer success, managing relationships with large / global, complex organizations, working with a technical / SaaS product
• Sophisticated business sense and understanding of underlying drivers / strategy of our customers business
• Profound experience (3 years) in large enterprise business transformations driven by process mining and execution capabilities, covering the implementation journey from data ingestion, transformation, and insights to tangible customer value realization
• Track record of leading technical conversations and persuading others to act based on requirements and value provided by solutions
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• Track record of achieving targets and goals
• Track record of managing large, complex projects / programs
• Handled difficult customers or situations and can demonstrate resolutions
• The motivation and flexibility to work in a high-growth environment where things can change quickly
• Native German speaker with fluent English

ABOUT THE LINE OF BUSINESS

BPI is a newly established area at SAP that is revolutionizing the way businesses think about their processes, offering a powerful, all-in-one platform to optimize business processes and drive intelligent business transformation with live insights.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, we build breakthroughs, together.

Our inclusion promise

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : Careers.

[email protected] or [email protected], APJ : [email protected], EMEA : [email protected].

EOE AA M / F / Vet / Disability :

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID : 327994 Work Area : Sales Expected Travel : 0 - 20% Career Status : Professional Employment Type : Regular Full Time Additional Locations : Virtual - Germany

Job Segment : ERP, Consulting, SAP, Database, Technology, Strategy

Driven by innovation.

SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management.

Our customers are solving the worlds hardest problems. As a cloud company we are future-proofing our customers business and building systems that provide a foundation for growth and innovation.

Our vision of the future of enterprise IT is simple software must be hyper-personalized, modular in nature, and support outcome-based business models.

Strategic Customer Magician (f / m / d)

Requisition ID 327994 Posted Date Feb 11, 2022 Work Area Sales Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 20% Location Berlin, DE, 10787

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