What are the responsibilities and job description for the Restaurant Manger position at SAPP BROS., INC.?
Restaurant Manager
Are you passionate about delivering exceptional guest service and fostering a culture of care and kindness? Sapp Bros., Inc., a growing chain of travel centers, is seeking experienced Managers to join our restaurant operations/management team. Our mission is to treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. At Sapp Bros., Inc., we value kindness and fairness and take pride in blessing and serving others. If you share our enthusiasm for delivering outstanding guest experiences and cultivating a supportive environment for your team, we want to talk to you!
As a Restaurant Manager, you'll play a crucial role in ensuring the success of our restaurant operations. Your responsibilities will include:
- Providing exceptional guest service by greeting and attending to guests, ensuring professionalism and courtesy from team members at all times.
- Resolving guest conflicts promptly and to their complete satisfaction, maintaining high standards of service excellence.
- Assisting employees with service tasks, maintaining cleanliness in the dining area, and ensuring adherence to health and safety practices.
- Leading and motivating a team of Shift Managers, Supervisors, and Team Members to exceed customer expectations.
- Hiring and training employees, fostering a culture of respect, kindness, and fairness among staff and guests alike.
- Monitoring financial performance, completing reports, and following cash handling procedures accurately.
- Upholding the company's Safety Mission Statement, maintaining a safe environment for all employees and guests.
