Quality Assurance Manager

Who we are:
Sartori, a fourth-generation family-owned company, has proudly produced award-winning, artisan cheese for customers worldwide since 1939! Rooted in Plymouth, Wisconsin, Sartori’s emphasis on a high-quality and handcrafted approach to cheesemaking is a timeless family tradition.

When you come to work at Sartori, you don’t just join a Company you join a Family – one great team, devoted to the people producing the best cheese in the world. You are our most valuable resource; therefore, we are committed to your success.

Why work at Sartori?

• Comprehensive Health Insurance with Low Premiums and Deductibles for Health, Vision, Dental, and Life.
• Profit Sharing
• Tuition Reimbursement
• Employee Assistance Program provides confidential 24/7 support, resources, and referrals for every aspect of work and personal life at no cost.
• A variety of committees for our team members to join and share their ideas.
• Wellness focused – We deliver fresh veggies in summer months for our team members to try and share with their family. We have weekly fruit deliveries for our team member to enjoy during their workday!
• Onsite Gym for Team Members
• Mobile wellness app – earn points while you exercise and choose from a variety of gift cards from your favorite stores!
• Company sponsored events for team members and family!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinates the implementation, adherence and maintenance of the Sartori Quality System and Safe Quality Food (SQF) programs.
• Instructs and/or develops UltiPro Learning training for Sartori Whey Converting facility on food safety, good manufacturing practices, allergens, food defense, SQS policies, and all other food safety or quality topics.

• Leads small cross-functional teams focusing on continuous improvement, root cause analysis and corrective action using tools such as statistical process controls, and A3 problem solving methods for quality related issues and complaints.
• Provides detailed response to quality related issues.
• Responsible for Non-Conformance Report Management and disposition of affected product
• Collaborates with cross-functional teams to ensure quality expectations are defined and implemented for new products and processes. Updates quality systems, policies and work instructions as needed.
• Leads quality work orientation of new Team Members including onboarding of supervisors and other leaders.
• Leads regulatory, customer, and 3rd party audits at Sartori Whey Converting facility.
• Partners with Production Supervisors to improve processes, methodology and product consistency.
• Leads Sartori Whey Converting Food Safety and Food Defense Teams.
• Facilitates routine food safety team meetings and “quality awareness” meetings at the Sartori Whey Converting facility.
• Works with facility management to achieve quality metric goals as established by the Manufacturing Quality Manager and production team.
• Immediately takes action on and reports any food safety or quality issues to facility management or other individual with authority to take action
• Lead and develop QA Analyst role
• Backup Provision: In the absence of the Quality Assurance Manager, the Operations FSQ Manager - Converting will fulfill the responsibilities of the Quality Assurance Manager.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in Biology, Microbiology, Food Science, Nutrition, or related field, required.
• 5 years of related experience in a food facility, experience in quality systems, required. Experience in a dairy facility, preferred.
• Experience implementing and applying quality tools (CAPA, Root Cause Analysis, FMEA) and auditing experience, preferred.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of basic scientific principles and microbiological principles and techniques and quality control principles and procedures.
• Knowledge of adult learning principles to conduct effective training.
• Strong computer skills to include proficiency in Word, Excel, Outlook, JD Edwards or related ERP.
• Strong communication skills, both verbal and written, to establish goals, convey ideas and provide clear direction.
• Leadership ability, ability to delegate and lead small groups.
• Self-motivated and results driven with a high degree of ownership and accountability.
• Decisive- gathers information and uses reasoning to make decisions quickly and confidently.
• Adaptable – easily adjusts to changing priorities/ circumstances.
• Quality Commitment – believes in and motivates others to achieve the highest standards.
• Hands on and approachable.
• Critical thinking and decision-making skills to quickly identify and resolve problems.
• Must have knowledge of number interrelationships including arithmetic, algebra and statistics (Statistical Process Control) and their applications.

Certificates, Licenses, Certifications:

• HACCP Certified
• PCQI Certified
• SQF Practitioner
• Lean Six Sigma Green Belt preferred

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel, and talk or hear. The employee is occasionally required to reach with hands or arms, taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required in this job include close vision, distance vision, color vision and ability to adjust focus

WORK ENVIRONMENT:

While performing the duties of this job, the employee may be exposed to hazardous substances as outlined in the Chemical Hygiene Plan. The noise level in the work environment is occasionally loud.

• This position requires occasional off-shift work.