What are the responsibilities and job description for the Customer resolution position at Satair Group?
Job Description :
Do you have the skills to fill this role Read the complete details below, and make your application today.
Satair is looking for a Customer Resolution Specialist to join our team based in Peachtree City, Georgia.
The Customer Resolution Specialist (COS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.
Meet the team :
You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset.
Your working environment :
Just outside of Atlanta is one of ten of Satair's global locations. Established in 1986, this site hosts various team functions.
How we care for you :
- Financial Rewards : Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP").
- Work / Life Balance : Paid time off including personal time, holidays and a generous paid parental leave program.
- Health & Welfare : Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, and other supplemental benefit coverages.
- Individual Development : Upskilling and development opportunities through our global Leadership University, including unlimited access to e-learning courses.
Primary Responsibilities :
1. Order Processing : 60%
- Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc.
- Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up.
2. Relationship Building : 20%
- Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group.
- Identify alternative solutions and steer customers to proper sources for required material.
3. Technical Support : 10%
- Support Sales and Finance debt account reconciliation efforts.
- Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments.
Education :
An Associate's Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.
Experience :
- 2 years of customer service experience in a fast-paced environment is required.
Technical Systems Proficiency :
- PC literacy, including intermediate word processing, spreadsheet, data entry and database skills.
- Basic knowledge of Google Suites.
- Basic knowledge of SAP, preferred.
A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity.
Company : Satair USA, Inc.
Satair USA, Inc.
Employment Type : US - Direct Hire
US - Direct Hire
Experience Level : Entry Level
Entry Level
Remote Type : Flexible
Flexible
Job Family :
Material Support & Services
Job Posting End Date :
10.07.2024
J-18808-Ljbffr
Last updated : 2024-09-29
