NOC Technician

Client has an exciting opportunity for a Network Operations Center Operator (NOC) to be located at our Detroit, MI office.

Responsibilities:

• Monitor and manage the NextGen HughesNet service
• Work in one of the most complex communications networks and as a member of the team will be responsible for 99.99% system uptime with zero defects.
• Respond to audible and visual alarms by taking ownership, creating trouble tickets, troubleshooting and resolving alarms, or escalating accordingly.
• Proactively identify issues, creating tickets to ensure that all details are captured accurately, follow escalation procedures as documented, use the notification system in order to effectively communicate issues to other support teams and upper management, and trouble-shoot the events in a short time frame.
• Create procedures if they do not exist, update procedures, creating training presentations to peers, and administer the training session so that others can learn.
• The work schedule WILL include weekends, holidays and shift rotations (1st, 2nd, 3rd, and split shifts). Must be flexible enough to change shift schedules quickly and without reservation.

Basic Requirements:

• 4 more years of customer service experience in a network operation environment with solid skills in networking and network security
• 4 years of experience with TCP/IP, as well as, Windows OS and MS Office suite

Preferred Qualifications:

• AA degree or technical certifications
• Knowledge of Satellite technology or RF transmission systems
• Must have strong attention to details skills to perform daily tasks in this role to include: logistical support, spare part inventory control, process requests from the task in-box on a daily basis, implement various defined changes as requested from various support teams.
• Flexible to work varying shifts (1st, 2nd, 3rd, or a mixed) in a high stress environment.
• Quick learner, must have initiative, and be able to work in a team environment.
• Must be able to change priorities quickly and multi-tasking is expected.

Job Type: Full-time

Salary: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 10 years
• 11 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Southfield, MI 48075: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• networking and network security: 4 years (Required)
• TCP/IP, as well as, Windows OS and MS Office suite: 4 years (Required)
• Satellite technology or RF transmission systems: 2 years (Required)

Work Location: One location

Salary : $65,000 - $80,000