Customer Service Coordinator

SAVAGE IS HIRING!!! Are you looking for a company that values you for the work you do?  Our Customer Service Representatives come to Savage for the challenge, growth and focus on safety, but they stay because of the outstanding culture that exists here.  Our company was founded on processing and transporting materials for our customers. We understand and respect our Team Members as the lifeblood of what we do.  Team Members are encouraged to find a better way and are enabled to “do things they never dreamed possible”.  These are just a few of the benefits you can expect from working with Savage:We provide Uniforms & PPE (laundering included)$150/year steel toe boot allowancePaid HolidaysProfit SharingExcellent benefits including medical, dental, vision, and 401(k) with matchPosition Overview:As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team.  You will provide all data entry into financial and rail related systems to provide timely and accurate information for management’s review. Here is what you will be doing: Manage customer orders and inventory systems.Answer phones and assisting with customer needsAccountable for all office functions by maintaining control of ability to meet customer expectationsMonitor Emails throughout day for order status changes/additions, other customer needsEnter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar/truck arrivals by another employeeFaxing/emailing of Bill of Ladings to customers and designated parties (as required)Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist).Contact carriers to schedule pick up timesInform customers of impacts to deliveriesPrepare load schedule for next day's loadsInsure all railcars’ Inbound and Outbound inspections are completed before filingProvide Safety Briefing to new drivers, vendors and visitorsFollow company/customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)Requirements of a successful Customer Service Representative:Knowledge of Fundamentals of Customer ServiceAbility to “think ahead” and anticipate needs of Customers and Team MembersKnowledge of MS Office Suite to include Word, Excel, and Power PointKnowledge of principles and practices of organization, planning, records management, research, and general administrationAble to follow written and/or verbal instructions with minimal supervisionDependable and shows up for scheduled work shiftsConducts themselves in a professional manner at all timesCan follow all rules and procedures as outlined by SavageHigh School Diploma or GED equivalentHere are some of the physical requirements for this role:Coordinator will work on-siteMust be able to sit for long periods

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