Head Teller

Description

Savers Bank Head Teller must enjoy leading a team toward excellent service and sales in the banking industry. While under the general supervision of branch management the Head Teller performs a wide variety of teller and related functions to provide exceptional customer services in conformance with the established policy and operating procedures. This is a full time, non-exempt position which requires (2) Saturdays worked each month. 

• Oversees the operational activities of the teller line. 
• Orders weekly cash; prepares coin for shipment. Provides cash for teller line from vault as necessary. 
• Ensures the daily reconciliation of teller line and total branch activity.
• Ensure branch conforms to all processes and policies to ensure satisfactory audits.
• Processes wide variety of savings and related transactions, i.e., cash items, posting of monthly retirement checks, savings deposits, withdrawals, transfers, new account data, etc. Disburses cash to customers; prepares and disburses checks as required. Sells and redeems money orders, etc. Processes cash advances and collection items, as well as applications for direct deposit of SS, VA, and military checks. Handles all customer transactions with discretion and confidentiality.
• Receives and processes customer payments, i.e., mortgage, installment and collateral loans, etc. Records payments and processes same.
• Responsible for spot auditing tellers.
• Provides direction and assistance to customers; actively cross-sells all available banking services within the scope of responsibility. Coaches tellers on cross selling techniques. Master the Salesforce referral platform and ensure all tellers are trained and using it for all referral opportunities.
• Provides orientation and training to new personnel; assists manager in troubleshooting operational problems.
• Trains tellers on the cash recyclers in the larger branches.
• Responsible for security on the teller line.
• Ensures adequacy of teller line supplies and materials. Assumes control responsibility for certain supplies.
• Responsible for product and services knowledge as well as cross sales through referrals of the products and services based on prescribed goals.

ADDITIONAL RESPONSIBILITIES:

• Ensures the proper maintenance of business machines, i.e., checks scanners, adding machines, check printer, typewriters, instant card etc. Ensures the daily maintenance of security cameras.
• May handle most operational and clerical duties relating to Safe Deposit Boxes.
• May cover select duties and responsibilities of Branch Manager or Assistant Branch Manager as the need arises.
• May prepare a variety of reports and records, i.e., teller over and short records and report, computer down time records and report, ATM activity report, currency transaction log, etc.
• May schedule teller line breaks, lunches, and evening and Saturday assignments.
• Performs related teller, clerical and routine administrative functions as assigned or requested.

Requirements

• Must have 2 years of teller experience
• Must have excellent customer service skills
• Must have a strong ability to sell to customer’s needs
• Supervisory experience preferred
• Must be detail oriented
• Must have professional and friendly communication skills
• Must have general math and computer skills
• Must have a positive and friendly attitude 
• Must enjoy being a team player

Equal Opportunity Employer/Veterans/Disabled