What are the responsibilities and job description for the Office Coordinator position at SaVida Health?
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SUMMARY :
The Office Coordinator is required to perform all duties of the Medical Assistant / Medical Receptionist
and functions as the resource person to the staff. The Coordinator also serves as the site point of
contact for management and regional staff.
ROLE AND RESPONSIBILITIES :
- Common duties include but are not limited to :
- Maintain time of service collection rate of 85% or better
- Scheduling and phones to include : Ensure smart scheduling is performed Communicate with Scheduling Services regarding errors / issues Working together to make sure each site voicemails are covered daily Timely management / response of phone voicemails;
ensure voicemail box is cleared weekly Recording outgoing messages Weekend call reviews
- Maintain administrative denial rate of 2 or less per week
- Maintain 100% accuracy for lab orders
- Manage No Show reports and calls (MR)
- Maintain or exceed company average for Initials / Patient Retention
- Ensure Case Rate goals are met if applicable
- Expense management including inventory & supplies (Mckesson and Staples)
- Staff training as needed
- Sublocade & Vivitrol Management (MA)
- Coordinate with Revenue Cycle to identify payment needs and understand / learn how to manage insurance effectively Ensure correct insurance type is selected Ensure deductible and copays are collected
- Cash Reports and Deposits added and balanced in the folder accurately
- Patient panel reviews for both MA / MR are complete and include : HCG, Sticky Note Updated, Labs needed, UDS collection notes, random calls, observed, Vacation Calendar Management for Providers, $ needed to be collected, phone calls needed to be made, needs to be in person , Doxy,
- Manage / Address / Direct patient complaints
- UPS deliveries verified and text sent if dropped off (MA)
- Water is always stocked and changed
- Doors locked, lights out, AC ; Heat managed for efficiency
- All logs are filled out, garbage taken out daily, cleanliness of the office; kitchenettes and entryways maintained
- Weekly email by the close of business on Tuesday reporting on prior week’s check-ins, no shows and intakes
- Weekly meetings with VP to provide operational review / update
- Maintains confidentiality
- Other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS :
- High school diploma or equivalent
- Medical assistant certification / diploma preferred
PREFERRED SKILLS :
- Ability to work independently and as part of a team
- Excellent customer service skills
- Strong knowledge of SaVida’s policies, practices and procedures
- Computer literacy; typing skills, knowledge of EMRs, MS Word, MS Excel
- Ability to work with individuals and groups from diverse populations; bilingual / bicultural preferred
- Excellent verbal and written communication skills
- Ability to multi-task
- Ability to effectively manage time to meet deadlines
- Maintain and support the mission and goals of the organization
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