What are the responsibilities and job description for the Regional Director of Operations position at SaVida Health?
REGIONAL DIRECTOR OF OPERATIONS
Southwest Virginia
ABOUT THE ORGANIZATION
SaVida Health, a private equity backed healthcare company, provides outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida is headquartered in Nashville, TN and currently operates in Massachusetts, Delaware, Vermont, Maine and Virginia and is developing the capability to expand rapidly to meet the needs of patients suffering from opiate and alcohol addiction.
DESCRIPTION
The Regional Director of Operations will have operational oversight for existing sites located in Southwest Virginia and will be responsible for working with each site to provide compassionate, respectful and effective outpatient treatment for individuals struggling with Alcohol or Opioid Addiction. The Regional Director will be responsible for solving day to day operational problems and working to achieve growth within each site while providing high quality patient care. This is a position that requires strong people management and problem solving skills. This position will also be responsible for opening additional locations as needed.
Essential Duties:
The Regional Director of Operations will have operational oversight for existing sites located in Southwest Virginia and will be responsible for working with each site to provide compassionate, respectful and effective outpatient treatment for individuals struggling with Alcohol or Opioid Addiction. The Regional Director will be responsible for solving day to day operational problems and working to achieve growth within each site while providing high quality patient care. This is a position that requires strong people management and problem solving skills. This position will also be responsible for opening additional locations as needed.
Essential Duties:
- Working with each Site Practice Administrator, ensure the SaVida Health goals of service, mission statement, patient experience and staff engagement are accomplished, while achieving business metrics and growth goals within each site.
- Ensure effective clinical care is being delivered and operating results are achieved.
- Ensure SaVida Health policies and procedures are being followed at each practice and that staff are adequately trained in their roles.
- Ensure adequate staffing at the sites. Interview candidates and negotiate compensation packages with candidates.
- Working with the Sr. Leadership, develop annual budgets and achieve the budgeted metrics.
- Identify potential new geographic areas for possible expansion and work Sr. Leadership to expand additional practices in new states.
- Participate in the development of SaVida Health goals, objectives and policies, as appropriate.
- Serve as a mentor for staff and provide constructive feedback when necessary. Ensure all staff complete annual performance reviews.
- Ensure a positive, professional, and respectful work environment within each practice.
- Maintain compliance with payer requirements, including referrals and authorizations and cash collection.
- Working with Sr. Leadership, set business goals and achieve the business metrics.
- Ensure and enhance patient satisfaction.
- Embrace a philosophy of continuous process improvement and suggest ideas for improvement as appropriate.
- Routinely assess staff members and practice's overall compliance with policies and procedures, employee orientation expectations, employee handbook, patient manual, Client Bill of Rights/Responsibilities and codes of ethics and conduct.
- Investigate and respond to complaints by staff, grievances related to patients and their treatment at the agency; answer patient requests, letters and correspond as needed.
- Manage relationships and agreements with external partners and vendors.
- Participate in outreach and development meetings to increase referrals to each practice.
- Assist staff members in developing professional goals for the upcoming year.
- Ensure sites comply with all applicable laws and regulations.
- Act as primary liaison between the practices and Sr. Leadership.
- Perform other duties as needed or requested by Sr. Leadership.
FULL-TIME
POSITION REQUIREMENTS
Qualifications:
Qualifications:
- Bachelor’s Degree. Master’s Degree (MBA) preferred.
- A minimum of 5 years’ experience in a management position including a minimum of 3 years’ experience in a healthcare setting or organization.
- Management experience working in the mental health/substance use disorder treatment setting a plus.
- Demonstrated ability to manage and motivate staff.
- Ability to make sound decisions and to problem solve.
- Strong analytical skills with the ability to evaluate data and make sound operational decisions based on the data.
- Demonstrated ability to manage the business to the budgeted P&L.
- Ability to work independently and as part of a team.
- Experience working with EMRs (Athena Health Systems a plus).
- Ability to work with individuals and groups from diverse populations.
- Must be extremely organized with a keen attention to detail.
- Ability to delegate tasks as appropriate.
- Ability to effectively manage time to meet deadlines.
- Ability to represent the agency effectively and professionally with community leaders; outreach experience a plus.
- Ability to serve as a role model for other staff members and to help maintain a professional workplace.
- Must be able to travel.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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