What are the responsibilities and job description for the Scheduling Agent position at Savvy Staffing Solutions, LLC?
Savvy Staffing in Leominster is currently hiring a scheduling agent for our client in Fitchburg.
*Starting all candidates on 9/14/23*
Schedule:
- 8:30am- 4:30pm
- 9:00am-5:30pm
- 10:00am-6:00pm
· Use SNS Computerized Routing & Planning Software, to schedule passenger routes
in accordance with service requirements
· Communicate extensively with contracted transportation vendors via phone regarding regular changes, additions, cancellations, service expectations, etc.
· Understand customer expectations, special needs population, and vendor service requirements
· Maintain a comprehensive and accurate database of program schedules by area, vendor vehicle
configurations and client files related to special needs requirements
· Cross Training with Call Center to provide lateral service(s) and team support when needed
· Cross Training in shared rides program to create shared rides for contract compliance
· Provide follow up calls to clients
· Perform other duties as assigned by Team Lead or department Manager
· Maintain compliance with all company policies and procedures
· Overtime may be required
Job Type: Full-time
Pay: From $16.83 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $17
