Regional Director of Business Operations

Job Objective:  Enable regional performance to operational and financial goals by driving overarching tactical execution specific to process innovation and network improvement. Regional ambassador for corporate and departmental initiatives and facilitates organizational change.  

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon region, location size and operations.  

• In addition to the essential job functions described below, all associates will perform duties as requested by management
• Supervise and develop team of branch-level associates
• In alignment with Corporate and Regional management, empowered to implement process-based strategies and tactics to enhance earnings
• Provide necessary guidance for the daily activities of business process with a focus on growth, productivity, and efficiency
• Collaborate with Continuous Improvement and other Support Center teams to champion all support center projects, programs and initiatives, including a smooth integration into branch operations
• Manage execution of new processes throughout the regional network of locations
• Oversee adherence to RelaWay SOPs to ensuring all daily, weekly, and monthly branch processes are being followed
• Analyze network and regional trends to identify efficiency and/or growth opportunities within region/branches and develop needed action steps to achieve
• Manage Business Operations Managers to Scorecard KPI’s to drive change or adherence when necessary
• Maintain relations between branches, regions, and centralized departments ensuring all functions communicate effectively and the business is running efficiently
• In conjunction with region and/or branch leadership works to facilitate conformance to Scorecard (KPIs) and performance at or above prior year and budget in the areas of labor & expense management, EBITDA, Flow Thru, and Safety Metrics.
• Train and validate performance of Business Operations Managers in the areas of inventory adjustments, cycle counts, physical inventories, receiving, repackaging, transfers, and other processes and procedures related to inventory management
• Develop a productive team by actively participating in hiring, training, and providing professional development
• Provide auxiliary support with technical troubleshooting (ERP/Other), internal/external disputeresolution, reporting, and/or analysis as needed
• Facilitate efficient communication between branches and finance team to maintain accuracy of accounting
• Provide regional/branch leadership with analytical support and input for each year’s annual budget
• Manage weekly forecast and analysis for projected monthly performance. Consult and inform ABM where adjustments are needed during the month to achieve budget
• Foster an environment for teambuilding and problem-solving from a people, process, and systems perspective
• Provide feedback on corporate initiatives related to regional relevance as requested
• Perform regular visits to each branch within scope to obtain feedback and foster open communication
• Supports change management by understanding location-specific nuances and ensuring buy-in toward identified operational initiatives
• Create and manage branch CAPEX investment requests through approval and execution, to emphasize liability mitigation, maximize earnings enhancement opportunities to ensure proper and timely support of business needs
• Consistent focus on sustaining a safety culture within Region
• Aid with Acquisition Integration as needed  

Other:  

• Always represent the company in a professional manner ensuring quality customer service both internally and externally
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures    
• Support corporate programs, goals, and initiatives of the company   
• Work overtime as needed   
• Ability to travel up to 50% of the time

Knowledge Skills and Abilities:  

• Interpersonal and customer service skills essential
• Critical listening skills necessary
• Capable of analyzing solutions
• Able to handle stress as well as initiating and embracing change
• Leadership & Coaching skills
• Effective communication skills, both oral and written
• Creative and innovative problem solver
• Ability to work with and analyze numbers
• Organizational skills
• Microsoft Excel including data queries and pivot tables
• General computer skills (Microsoft products, RelaDyne ERP, auxiliary software)

Performance Measurements:  

• Branch/region EBITDA vs budget
• Power BI branch service KPI’s for distribution
• Quantitative financial metrics (i.e., Flow-through, Expense Management, Labor Utilization)
• Regional adoption and execution of corporate initiatives and proper processes within expected timeframes

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.    

• Vision: minimum vision required to prevent injury from oneself and others   
• Hearing: perceiving the nature of sounds with or without correction   
• Talking: expressing or exchanging ideas by means of the spoken word   
• Lifting small weighed objects constantly; 20 pound objects frequently and 20-50 pound objects occasionally  
• Climbing ladders, stairs and ramps    
• Balancing, pushing and pulling    
• Crouching, kneeling, reaching and grasping objects     
• Walking:  move about inside the office and/or branch facilities as well as airport/travel needs    
• Sit/Stand:  Must be able to remain in a stationary position 50 percent of the time   
• Capable of traveling as required