Director of Operations

Title: Director of Operations

Why work for our firm?

SBK Financial is a wealth management firm consisting of talented and hard-working professionals who are committed to working with clients to simplify their lives and achieve their financial goals.  We offer training, mentorship and educational opportunities to develop our people and provide them with opportunities to grow.  We have a warm and collaborative environment that values commitment, teamwork, accountability, mutual respect, and client service excellence.

Job Summary

The Director of Operations oversees the firm’s back-office technology, client reporting process, system integrations and client experience.  This position will maintain an in-depth knowledge of technology applications and system integrations, and how they can improve workflow efficiency.  This individual should possess a passion for understanding various technologies, sharing their knowledge with others, and driving change management throughout the organization.  They will be responsible for improving advisor operations by looking for ways to create efficiencies and providing ongoing support and training to advisors and other team members to ensure the highest level of adoption and efficiency.

Duties and Responsibilities

The Director of Operations can expect to focus in the following areas:

• Oversee all day-to-day operational activities that support the advisor’s ability to deliver a fantastic client experience.
• Ensure all transaction processing follows internal procedures and compliance regulations.
• Maintain the complete technology stack, taking ownership and understanding of all tools and their various functions.
• Implement new technology solutions to improve efficiency throughout the organization.
• Onboard new employees, provide ongoing support, supervision, training and development opportunities for team members, offering guidance and informing best practices to build comfort with the tools.
• Develop and maintain written standard operating procedures, how-to documents, and workflow diagrams.
• Create internal and client-facing report packages, using portfolio accounting reports with data research from industry platforms.
• Monitor and oversee third-party vendor performance as it relates to daily operations.
• Ensure complete, accurate and timely delivery of management reports to key stakeholders.
• Manage relationships with external vendors and technology providers.
• Establish and report on Key Performance Indicators to track and manage success.
• Support Chief Compliance Officer in compliance-related tasks and data-gathering.

Qualifications

The Director of Operations position typically requires the following qualifications:

• Expert-level understanding of Client Relationship Management tools (CRM), Investment Operations, and Performance Reporting
• General solid IT infrastructure knowledge and ability to work with IT vendor to ensure security of data, network access and backup systems.
• Bachelor’s degree required and minimum of 5 years working in the RIA Industry
• Experience with Salesforce/Salentica, Envestnet/Tamarac and Custody Platforms (e.g., Charles Schwab)
• Ability to work well with all levels of the firm in a fast-paced team environment.
• Ability to manage multiple tasks and prioritize based on business needs.  Strong project management skills – organized, detail-oriented and able to multitask and prioritize
• Proficiency in navigating various technology tools.
• Proven ability to manage staff development and performance.
• Ability to work independently and take full ownership of operations.

Salary and Benefits

Pay/benefits are competitive based on industry standards.

• Salary will be based on experience.
• Individual Merit Based Bonus
• Participation in firm wide bonus pool
• Benefits include health care, 401(k), short term and long term disability
• Time away - Based on experience and/or tenure (minimum of 3 weeks)
• Paid holidays (in addition to time away)
• Partial and/or full financial support for professional accreditation/continuing education requirements and other education/training opportunities
• Opportunity for hybrid work schedule