CSR

SBM is currently looking to hire a Customer Service Representative (CSR) to join their team! The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication skills. Requires good judgement in thought and/or decision-making. May need to explain work methods & instructions. Aid in training others or demonstrate work processes.

Responsibilities

• Comply with safety rules, policies, and procedures. Stops at risk behavior of others and self.
• Perform work assignments in a team with other employees.
• Perform repetitive tasks.
• Maintain clean work area.
• Follow all protocols, company procedures, policies, and rules.
• Take direction and respond to supervision.
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.
• Fill in during staff shortage.
• Support shift lead in completing punch-list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems, and of the environment.

Qualifications

• Less than high school education or up to one month related experience or training or equivalent combination of education & experience.
• Completed all safety certifications
• Ability to Read 2-3 syllable words, recognize similarities and differences between words and series of numbers.
• Ability to print clearly and speak simple sentences.
• Ability to communicate effectively with co-workers, supervisors, managers, and customers.
• Bi-Lingual in Spanish a plus.
• Know how to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Know the American measures of money, weight, size, length, shapes, distance and measures such as, cups, pints, quarts, gallons, etc.
• Required to have a valid driver’s license if driving own vehicle or company vehicle on business time, will also require you have proof of vehicle registration and insurance.
• Maybe required to be forklift certified and/or MER certified.