Manager, eCommerce Shopper Insights

• The eCommerce Shopper Insights Manager is responsible for leading all shopper insight & Category Leadership, working within a cross-functional eCommerce team led by Executive Director, eCommerce.
• This role is responsible for developing comprehensive understanding of shopper attitudes and behaviors to identify strategies to drive conversion in digital space for omnichannel environment including both eRetailers and traditional retailers.
• This role is expected to provide fact and insight-based solutions that drive growth for category, customers, and company by utilizing shopper insight, opportunity identification and full understanding of product, assortment, and merchandising recommendations for digital space.
• This role will work closely with the eCommerce cross functional team as well as Category Management, Sales, Customer Marketing and Marketing.

Essential Duties and Responsibilities:

• Drive identification of shopper path to purchase in eCommerce including drivers of conversion and identify opportunities for omnichannel players: eRetailers and Brick & Click retailers
• Partner with key cross-functional teams including eCommerce Sales, Marketing, Customer Marketing, Sales and Category Leadership Center of Excellence functions to develop dedicated eCommerce digital/social strategies and tactical plans
• Lead all primary and secondary research for digital shopper attitude and behaviors
• Lead development of category merchandising and assortment strategies for digital environment
• Translate data and insight into Retailer & eRetailer-specific strategic and tactical recommendations and solutions
• Keep abreast of industry news, technologies, trends and opportunities, piloting and implementing emerging techniques to drive conversion in eCommerce environment

Required Skills / Experience / Competencies:

• University Degree required /Advanced degree preferred.  Requires 5 years of direct/relevant experience.

Preferred Skills / Experience / Competencies:

• Advanced skills in syndicated data tools, Microsoft Office Suite
• Experience in Consumer Insights, Shopper Insights and/or Category Management with digital experience preferred
• Experience with both primary and secondary research tools to understand shopper needs and behaviors
• Master’s degree
• Passion for digital & eCommerce space & demonstrated understanding of key players and concepts in digital
• Passion for exploring new methodologies and techniques
• Ability to define root cause factors from data, experience, and judgment
• Ability to translate data into compelling stories for customers
• Cross-functional team partnership
• Strong presentation and influencing skills
• Comfort in dealing with ambiguity and ability to work in a self-directed environment
• High sense of urgency
• Excellent interpersonal and communication skills

Job Requirements:

• Ability to travel up to 30% of the time
• Remote work is available once a week for eligible employees
• This is a developmental assignment for 2-3 years. The individual assuming this position will need to rotate to another assignment which may require relocation.

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Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.