Director, Sales Training

Director, Sales Training

Full-Time

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The job

Design, develop and facilitate delivery of sales training, onboarding, plan benefit training etc. for all business channels (SCAN Field/TeleSales, Broker Agents/Agencies). Work in partnership with SCAN’s L&D team to manage digital content and learning paths available in SCAN’s Learning Management System (LMS).

You will

General Training Responsibilities

• Design, develop and facilitate delivery of all sales training, including Sales Orientation Training, annual product certification, Medi-Cal Certification, and all other company/department training modules.
• Identify additional training opportunities/concepts and develop sales training standards and methodology as requested.
• Ensure in depth understanding of all regulatory guidelines established by SCAN’s Compliance Department to appropriately design and deliver sales training modules.
• Assist in the evaluation and analysis of the Sales Operations Department by identifying goals and proposing recommendations for additional training, counseling, policy revision, performance monitoring and review.
• Maintain ongoing communication with other key department stakeholders to understand changes impacting sales various lines of business and ensure cross-training.
• Coordination and planning all training department related events including yearly SCAN’s yearly benefit roll out training on both Product and CMS changes.
• Oversee daily activities of the Training department and successfully managing a remote workforce.
• Maintain training staff by recruiting, selecting, orienting, and training employees; creating a safe and secure work environment; developing personal growth opportunities.
• Manage training staff by communicating job expectations; planning, monitoring performance, and appraising job results; coaching and counseling employees in conjunction with senior management and SCAN’s Human Resources Department.
• Keep current on professional training techniques and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional training/development societies.
• Travel to nationwide SCAN markets as necessary to deliver training as needed or requested.
• Contribute to establishing our SCAN Brand in expansion markets as our company continues to grow by being a visible presence online and in person across our states and counties.

Specific Training for SCAN Internal Sales Channels

• Work with SCAN Sales Management to develop an ongoing and scalable Onboarding Process
• Develop a Sales Coaching Program for TeleSales and Field Sales Agents, including a 30, 60, 90 day follow up/check in progress plan.
• Sales Coaching will include live call monitoring and ride along with agents to provide real time feedback.
• Work with management across the Sales and Sales Operations Departments to ensure unified and cohesive messaging is being delivered by all staff.

Technology and Training

• Providing both instructor lead training, live demonstrations and micro learnings on relevant changing technology topics using the most effective form of training delivery for the end user.
• Work closely with the Director of Sales Technology and Innovation in assessing technology gaps that will help agents successfully bring in more business
• Work with our various Electronic Enrollment vendors to ensure an accurate Enrollment experience across multiple platforms (Connecture, Sunfire, etc.).
• Build and implement a “Training Request” intake workflow for new training requests from across the organization.
• Work with the Broker Channel to understand common training gaps associated with changing technology to engage all sales agents by creating and delivering Just-In-Time course offering.
• Make SCAN the Go-To Plan for the Most Up-To-Date reliable and easy to access information.

Your qualifications 

• Required: bachelor’s degree or equivalent experience.
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above. 
• Insurance License (preferred but not necessary)
• 5 years Medicare Sales Training and Development Experience
• Medicare Sales Experience (preferred but not necessary)
• People Management
• Current Knowledge of Adult Learning Theory

What’s in it for you?

• Base salary range: $106,200-$169,900 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!

Covid-19 Vaccination Policy

To ensure a healthy and safe work environment, if you are selected for this position, your job offer with SCAN Health will be contingent upon being fully vaccinated and providing proof of your COVID-19 vaccine within 3 days after your start date. Generally, you are considered fully vaccinated 14 days after receiving the last dose, as recommended by the manufacturer, of a vaccine that has been authorized by the FDA for use in the United States, including vaccinations that have been approved pursuant to an Emergency Use Authorization. If fully vaccinated outside of the United States, the vaccination must be listed for emergency use by the World Health Organization (WHO).   If you cannot receive the vaccine because of a disability/medical reason or sincerely-held religious belief, you may request an accommodation to this requirement by contacting COVID-19 Vaccination Policy. Learn more about the COVID-19 vaccination here - https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. 

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1

Salary : $106,200 - $169,900