Service Shop Lead

Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.

We would love to have you join the Scheels team!

Overview:

The full time Service Shop Lead will provide and teach a commitment to world class customer service through the Scheels service shop. This role will provide store growth through labor sales and assemble of various products throughout the entire store. The Service Shop Lead will manage inventory, supplies, and coordinate customer or store tasks through a professional customer driven team.

What it takes to be a Scheels Expert:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

The Essentials:

• Grow labor sales through quality and efficient service and assembly of customer and store equipment
  • Equipment may include bicycles, exercise machines, snowboards, skis, hockey, baseball, golf, racquet sports, paintball markers and other merchandise in a Scheels store
• Ability to safely fill CO2 and compressed air tanks for paintball markers
• Lead and continually teach/train all service shop tasks to all associates in the service shop
• Maintain accurate and detailed records for store and customer equipment
• Execute proper ordering of parts and supplies while staying within designated budgets
• Ensure a clean and professional environment
• Exceptional problem solving and analytical skills
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals
• Ability to write reports and speak effectively before groups of customers and associates
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels policies and procedures
• Excellent written and verbal communication skills
• Ability to complete basic mathematical equations
• Ability to work a varied schedule to include weekends, evenings, holidays and scheduled training meetings

Expert Experience:

• Must be at least age 21
• Must possess clean, valid driver’s license and be an approved driver through DOT & Scheels driving standards
• High School diploma or General Education Degree(GED), one to three months of related experience or training, or equivalent combination of education and experience
• Strong leadership and management skills
• Strong mechanical ability

Activity:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Very heavy work – Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates.  Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Schedule:
Must be flexible to work assigned schedule between 8a.m. and 9p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available a minimum of two weekends a month. Average hours per week are 40 hours.

Benefits:

Scheels offers a complete benefits package to include:

• Employee Stock Ownership Program
• Associate Discount
• Health & Dental Insurance
• Short Term & Long Term Disability Insurance
• All State Accident Insurance
• Employee Assistance Program
• Paid Time Off
• Holiday Pay
• 401(K)/Roth(K)
• Maternity Leave
• Bereavement

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Salary : $32,700 - $41,500