Restaurant General Manager

Schlow Restaurant Group seeks rockstar general managers of all levels to join our growing company. This position is ideal for a seasoned professional who is experienced in managing high-end operations, has a love of teaching, and whose service standards are of the highest level. Also, if you are an experienced Assistant General Manager looking to take the next step in your career, we also want to hear from you.

POSITION SUMMARY

The GM oversees all restaurant operations, teaches exemplary service standards and provides support to other General Managers in the region and in the company. This individual oversees the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities. Also, this role develops practices and works alongside the restaurant management teams to drive initiatives to drive top line sales while controlling expenses and COGS to protect bottom line margins.

QUALIFICATIONS

• Minimum 2 years experience as a general manager or equivalent relevant experience
• Proven leadership skills and commitment to excellence
  
• Unparalleled passion for hospitality, food, wine, and music
  
• Ability to successfully multitask, delegate, and manage several projects at once
  
• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
  
• Must be detail oriented, strong execution skills
  
• Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets. Specifics include but are not limited to reporting weekly on COGS, labor and prime costs at each unit, reviewing P&Ls monthly, and driving the restaurants to meet profitability standards consistently.
  
• Functional working knowledge of health department, ABRA and all other related regulations
  
• Exceptional teaching, communication and interpersonal skills both written and verbal
  
• Strong culinary and wine knowledge
  
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data. 
  
• Must have excellent computer and technological skills. Our company uses google drive, Heartland, Toast POS, 7shifts and a number of similar technologies to organize and streamline operations, being proficient and having the ability to learn new systems is a key capability for this position.
  
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
  
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays

RESPONSIBILITIES

General Management & FOH Service Responsibilities

• Review and sign off on weekly FOH team schedules.
  
• Oversee recruiting and hiring of FOH management.
• Oversee the management of all systems: 7shifts, Toast or related POS, Heartland Payroll, etc. (Training will be provided to fill in any gaps.)
  
• Collaborate with the marketing director to address social media comments related to service issues
  
• Manage pre-shift messaging and follow up on EOD notes as related to daily operations
  
• Develop staff sales incentives programs and communicate through all FOH managers and supervisors
  
• Field all service complaints: prepare a reply to the guest and send with a final sign off from the GM
  
• Practice a consistent survey of the facility to ensure the staff, artists, and guests have everything they need to have a positive experience
  
• Assure all marketing materials are present in check presenters, on tables, slideshow and throughout the space and in line with national initiatives.
  
• Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting.
• Maintain recurring staff meetings to celebrate the staff and ensure good inter-departmental communication: employee of the month, new policies or changes, menu items, new hires, etc.
• Address ongoing facilities issues and maintenance needs.
  
• Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures.
  
• Perform any and all other related functions, projects, initiatives as per business need
  
• Uphold Schlow Restaurant Group’s service standards and company culture
  

About Us

Schlow Restaurant Group has restaurants spanning the country with new concepts on the horizon. Michael Schlow, is one of the most influential and respected chefs and restaurateurs in America today.  He’s been the recipient of many awards including being named “Best Chef in the Northeast” by the James Beard Foundation, “Best Chef in the Country” by Sante Magazine, as well as the “Culinary Award of Excellence” given out by Robert Mondavi to only 6 recipients a year. His restaurants have been recognized as some of the best in the world by Esquire, Food & Wine, Conde Nast Traveler and Gourmet.

Comprehensive Benefits Include:

• 401(k)
• Health, Dental, & Vision Insurance
• Pet insurance
  
• Life insurance
  
• Paid time off
  

Physical Setting: Fine dining, upscale-casual, and quick serve restaurants

Work Location: Washington, DC

Schlow Restaurant group is an Equal Opportunity Employer.