Description
· Ensure operational access, availability, and stability of assigned services.
· Deliver resolutions and work arounds to routine business units.
· Perform IT service maintenance planning and execution for routine business units.
· Perform routine monitoring and governance of assigned IT services.
· Develop and maintain a knowledge base and deliver relevant training.
· Advocate for and support ITSM processes and procedures.
· Fulfill or escalate of service operation tickets.
· Assist design teams with change control activities for assigned IT services.
· Assist innovating and design teams with determining operational readiness of routine business units in anticipating of IT service changes.
· Provide Operational training.
· Support planning and execution of feature implementation.
· Collect IT service operation key performance indicators (KPI).
Requirements
· Ability to establish and maintain positive working relationships and customer rapport.
· Ability to adhere to processes, policies, and procedures.
· Experience with advanced technical administration for enterprise solutions.
· Ability to prioritize and handle multiple tasks simultaneously.
· Fluent in the English language (both written and spoken).
· Associates degree in applicable field or equivalent experience / certification(s).
· Working knowledge of Windows Server environments
· Working knowledge of Microsoft SQL including backup/restore recovery models
· Familiarity with script writing (i.e., Powershell)
· Knowledge of database design and management best practices
· Team and solution oriented.
· An Effective collaborator and contributor.
· Self-motivated and able to take initiative.
· Experienced in a support focused environment.
COMPANY BENEFITS
· Generous PTO
· 10 Paid Holidays
· Medical, Dental, Vision Insurance
· Guaranteed Biannual Bonuses
· 401k with Company Match
· Company Paid Life Insurance
· Annual Reviews and Merit Based Raises
· Room for Advancement
COMPANY DESCRIPTION
Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG, and want to be part of what makes our products-- extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.
"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder
Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above.
Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law.
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