Operations Manager

MAJOR DUTIES AND RESPONSBILITIES:

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Interpersonal - Maintains confidentiality.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive experience for students in the Program. Puts success of program above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• Education:
  • High School diploma or equivalent required.
  • Associates Degree from an accredited college or university preferred
• Experience:
  • Operational or project management experience for 2 years required
  • Supervisory experience for 2 years required.
  • Healthcare and/or Education experience required.
  • Excellent human relations and oral/written communication skills.

CERTIFICATION AND LICENSURE:

• State driver’s license required.
• Paramedic or equivalent certification/licensure required.
• NAEMSE or equivalent Instructor preferred.
• Must obtain BLS, ACLS, PHTLS, AMLS, and EPC instructor status within 18 months of employment.

SKILLS AND ABILITIES:

• Language Ability: Must exhibit the ability to read, analyze, and interpret education-related material. Must have the ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of organization.
• Math Ability: Ability to calculate figures as they relate to teaching certain topics within the EMS curriculum.
• Reasoning Ability: Ability to solve practical problems and interpret a variety of instructions in different formats. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and PowerPoint. Experience in the use of audio-visual equipment.

SUPERVISORY REPONSIBILTIIES:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include first-level supervision on site, instruction, lab set up, and testing.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to wet or humid conditions (non-weather); outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather). The employee is occasionally exposed to work in high, precarious places.

The noise level in the work environment is usually moderate.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. Some travel may be required for this position.