Coordinator

What You’ll Be Doing

Handles first line of defense remediation and works with key parties to identify areas of potential compliance risk and ensure remediation procedures are established and documented.

Support the business units by coordinating and assisting with the identification, assessment, monitoring and testing of regulatory risks, and associated remediation in conjunction with department managers and facilitate communication and / or coordination to management and the impacted business unit(s).

• Provide thorough analysis and recommendation regarding remediation and impact. Develop and execute action plans to improve operational controls and mitigate operational and compliance risks.
• Assist with projects and facilitates communication and stakeholder meetings with business units regarding upcoming changes.

Responsible for meeting with stakeholders to gather and create requirements to effectively enhance process due to regulatory changes.

• Work with key parties to identify areas of potential risk and ensures mitigation procedures are established and documented.
• Create and manage service requests (SRs) with internal teams and act as the liaison between vendors and business unit to ensure timely remediation of gaps.
• May fulfill and / or assist in coordinating testing times, test scripts, resources, results, and responses from other divisions to help move cases along.

Manage and allocate casework to appropriate areas.

• Conduct defect research, troubleshoot, remediation, and coordinate resources to determine root cause of operational process gaps that create regulatory risk for business unit.
• Address information security, compliance, and audit requests and inquiries related to second and third lines of defense.

Conduct related user access audits and coordinate with internal audit on user access questions.

Review three lines of defense reports and make recommendations to management on how to improve current practices and processes and solve issues related to business unit.

Identify potential trouble spots and researching issues to closure.

• May serve as a subject matter expert on the specified system(s) or application(s) and serve as a point of contact between the business unit and Information Technology.
• Serve as a liaison with centralized compliance division to monitor, assess and articulate processes, procedures, and policies against the most current regulatory guidance.

Manage division compliance remediation priority list and deployment schedule.

Maintain working knowledge and understanding of organizational products, services, and policies and procedures to support team and assigned projects.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.

Failure to do so may result in disciplinary and other employment related actions

Qualifications

• High School Diploma or GED required
• Bachelor's Degree preferred
• 3-5 years related experience required
• Previous experience drafting business requirements preferred

Knowledge, Skills, and Abilities

• The following knowledge, skills and abilities may vary based on business unit :
• Advanced communication and writing skills (Microsoft Word & PowerPoint), coupled with strong interpersonal abilities, to effectively convey complex audit / process topics across various organizational levels. High
• Comprehensive expertise in relevant divisions products, processes, guidelines, systems, documentation, disclosures, origination, processing, and closing standards. High
• Demonstrates adept analytical skills (Microsoft Excel) and excels in prioritization, planning, and time management. Medium
• Familiarity of bankruptcy laws, FDCPA (Regulation F), TCPA, SCRA, and FCRA (Regulation V) Low
• ISTQB Foundation Level software testing certification (ISTQB CTFL) preferred Low

Last updated : 2024-02-24