Front Office Supervisor

Work today, get paid today! Schulte Hospitality Group believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Monitors daily status of rooms, rates, discount rates and packages
• Maintains current list of available rooms for walk situations
• Coordinates blocking of rooms for groups
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Communicates hotel's unique design elements for effective storytelling
• Reviews guest satisfaction results and property audits to identify areas of improvement
• Drives Front Desk Upsell Program to assist in maximizing hotel revenue
• Solicits employee feedback and utilizes an "open door" policy
• Ensures staff communicates effectively with other hotel departments
• Maintains productive relationship with Valet Parking provider
• Ensures prompt and courteous service to guests
• Pre-registers guests according to standards
• Monitors/maintains employee schedule
• Monitors and ensures VIP arrivals are executed to the highest standard
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Interacts positively and professionally with guests to resolve issues
• Other duties as assigned.

EDUCATION AND EXPERIENCE

Minimum of two (2) years in a leadership Front Office position 

Minimum of High School education, post-high school education preferred 

KNOWLEDGE, SKILLS, AND ABILITIES

Basic computer skills 

Ability to communicate effectively verbally and in writing 

Ability to exceed the expectations of guests and team members. 

Excellent time management skills 

PERKS/BENEFITS

Work Today, Get Paid today with DailyPay!

Track your daily income with updates after every shift you work

Transfer your earnings instantly or the next day

Automatically save a portion of your paycheck

In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

*Schulte Hospitality Group is an Equal Opportunity Employer.