Bell Staff

• Assists guests with carrying luggage and other items to room
• Assists with helping change guest rooms, deliver messages or request taxis for guests
• Operate Hotel Van transporting hotel guests
• Other duties as assigned

EDUCATION AND EXPERIENCE:

• Prefer 1 year in hotel customer service role
• Minimum of High School education.
• Valid Driver's License

KNOWLEDGE, SKILLS AND ABILITIES:

• Outgoing personality
• Ability to communicate effectively verbally
• Team player
• Ability to exceed expectations of guests
• Customer service focus

JOB COMPETENCIES:

• Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
• Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
• Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
• Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
• Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.