Guest Service Agent

About us

Schulte Hospitality Group is a small business in Burnsville, MN. We are professional, agile, professional and our goal is to Hampton By Hilton.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities

Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience throughout their stay. This is an excellent opportunity for someone with strong communication skills and a passion for hospitality. Duties: - Greet guests with a warm and friendly demeanor, providing a welcoming atmosphere - Check-in and check-out guests efficiently, ensuring accuracy in reservations and payment processing - Answer phone calls and respond to guest inquiries promptly and professionally - Assist guests with any requests or issues they may have during their stay - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns with empathy and resolve them in a timely manner - Maintain the cleanliness and organization of the front desk area - Collaborate with other hotel departments to ensure smooth operations Requirements: - Previous experience in customer service or hospitality is preferred - Excellent interpersonal and communication skills - Proficient in phone etiquette and handling multiple phone lines - Multilingual abilities are a plus - Familiarity with hotel front desk operations and guest services - Strong problem-solving skills and ability to remain calm under pressure - Knowledge of night audit procedures is desirable - Degree in Hospitality Management or related field is advantageous We offer competitive pay rates, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional guest service and thrive in a fast-paced hospitality setting, we would love to hear from you. Note: All positions must be paid, including internship positions.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Holidays

Work setting:

• In-person

Ability to Relocate:

• Burnsville, MN 55306: Relocate before starting work (Required)

Work Location: In person