Director of Marketing, Scientific American

Scientific American, the oldest continuously published magazine in the U.S., reaches millions of people each month through its print magazine, app, social media and on ScientificAmerican.com. We publish expert-written opinions and feature stories; news and feature articles by leading journalists; and award-winning graphics, art and multimedia. Our work is translated in more than 20 international magazine editions that are read around the world.

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Job Title: Director of Marketing - Scientific American

Location: New York, Philadelphia, or Washington, DC

Reports to: Kimberly Lau, VP Consumer Media and President Scientific American

This position is a hybrid role reporting to the New York, Philadelphia or Washington, DC office 2-3 times a week.

Purpose of the Role

The Director of Marketing has primary responsibility for driving consumer subscription sales and expanding audience acquisition across all channels for Scientific American. The role is part of the Sr. Management team and will report into the President of Scientific American. The role is responsible for setting and executing marketing strategy across our subscription and distribution products; providing team leadership; and collaborating with internal and external stakeholders including editorial, development, e-commerce service providers and outside consultants/contractors. The key purpose of the role is to grow Scientific American’s digital subscription revenue. In addition, this role oversees customer service.

Responsibilities

Prepare and manage Scientific American’s strategic marketing plan, responsible for the budget, to support business objectives
Develop/test monthly e: mail campaigns for subscription offers, regularly assessing effectiveness of copy, offer, open/click rates and conversions. Apply learnings to consistently improve results.
Engage deeply with editorial management to ensure that marketing and promotion efforts are effectively aligned with editorial content and highlighted/special features. Collaborate to develop contextual sales opportunities and provide commercial guidance for new product development (i.e., webinars, podcast subscription vehicles).
Grow the available marketing list of eligible promotional recipients, maintain hygiene by routinely suppressing inactive names and adding new prospects. Work with relevant departments (i.e., editorial, product & technology) to develop new lead generation programs and leverage social media audiences to improve awareness/engagement/conversion.
Manage paid search campaigns, track/analyze performance and continuously optimize profitability of related efforts.
Serve as primary business liaison with fulfilment providers (i.e., CDS), ensure processes and protocols are in place to provide exceptional service to our customers.
Manage internal customer service team, maintain effective communication and coordination with 3rd party fulfilment provider(s) to guarantee unified, consistent and effective customer service supporting all products and services.
Develop and oversee innovative marketing strategies – with a focus on digital - to strengthen Scientific American’s position as a leading science focused consumer brand.
Lead a team of marketing experts with the main focus on subscription acquisition and renewals.
Analyze markets, market segments and competitor activities to increase the effectiveness and ROI of own marketing activities.
Effectively manage the marketing budget, ensuring optimal efficiency and positive impact on revenues/operating contribution.
Develop Key Performance Indicators to benchmark the performance of marketing and customer engagement activities, and then identify and extend best practices.
Create reporting and metrics to analyze subscriptions and circulation data, as well as available market intelligence.

Experience, Skills & Qualifications

BA/BS required. Advance degree preferred
7 years’ experience in consumer marketing
Demonstrated track record of growing product/service sales through ecommerce channels
Management experience required; hiring, training and development
Excellent financial skills, ability to forecast, budget and monitor growth.
Significant digital marketing experience across multiple channels including print, mail, email, website and paid search and social
Sound knowledge of circulation marketing and understanding of AAM audit rules
Excellent digital marketing and customer engagement skillset.
Significant experience of marketing technology, including managing and developing digital products across multiple platforms and the successful introduction of new marketing stack elements.
Considerable experience with CRM & CMS systems; web technology, database & reporting systems; advertising technology & reporting systems.
Experience in working with C-suite and leadership teams in large global organizations; demonstrable business partnership capability, gravitas and credibility.
Track record of innovation and ability to drive change, including demonstrable experience of applying customer journey insights, data-driven approaches to segmentation, and targeting, and marketing automation.
Oversee and drive activities for team to improve current working practices/products/ technologies to grow the business

If you are an internal candidate please inform your line manager.

We offer a comprehensive benefits package that includes:
Medical, Dental and Vision
Life and AD&D
401(k)
Flexible Spending Accounts
Transit Accounts
Tuition Assistance
Summer Hours

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “Equal Employment Opportunity Is The Law” poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

For information about our Research Editorial and Publishing career opportunities please visit the new Springer Nature E&P website at www.springernature.com/editorial-and-publishing-jobs.

Springer Nature is a leading global research, educational and professional publisher, home to an array of respected and trusted brands providing quality content through a range of innovative products and services.

Springer Nature is the world’s largest academic book publisher, publisher of the world’s highest impact journals and a pioneer in the field of open research. The company numbers almost 13,000 staff in over 50 countries and has a turnover of approximately EUR 1.5 billion. Springer Nature was formed in 2015 through the merger of Nature Publishing Group, Palgrave Macmillan, Macmillan Education and Springer Science Business Media.

At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.