Product Manager, Live Ops

Position Summary

Job Description

SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.

SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live, and Solitaire Daily Break with offices all over the world!

About The Role

The Live Ops Product Manager is responsible for the game's Live Ops, from scheduling, conception & planning, through design, development and operation and finally following through with long-term planning based on the game’s future roadmap, A/B testing and analytics.

The Live Ops Product Manager will report to the Director of Monetization and work closely with the rest of the team to make sure that daily game-wide goals are met, our activity continues to evolve and its standard continues to rise. In order to successfully perform this, they will interface with all game leads and all stages of the game life-cycle: planning, art design, development, QA and production.

Live Ops today is one of the foundations of our games, serving to make each player's experience diverse and exciting on a day-to-day basis! By constantly introducing original, short-lived in-game activities that interact with the base game, we aim to create an ongoing cycle of anticipation and variation. This requires a sound understanding of the game’s core functionalities, combined with the ability to leverage them through clear and consistent UI and visual communication across various Live Ops, which include: daily challenges, ongoing mini-games, both game community-wide & personalized promotions and more. Our Live Ops are based around real-world calendar events, new game content, game features or changes - we are limited only by our creativity, and that creativity is the foundation of successful Live Ops!

Key Responsibilities

• Enrich the game with several layers of game-in-game activity, driving all stages of these activities' planning and development
• Possess a deep understanding of the game team goals and how these are addressed through Monetization
• Possess a deep understanding of existing game mechanics and how to best utilize them within Live Ops
• Differentiate in-game activity between player segments, to optimize activity-based KPI uplifts
• Plan Live-Ops campaigns tests and collaborate with the ScienceOps department to best tune the performance of the campaigns.
• Work with CRM and Social Media managers to integrate supporting player-facing communication, including both external communications through multiple channels (push notifications, community posts, personal email marketing, etc.) and internal in-game messaging
• Monitor live KPIs of the Product, engaging the production team when it’s time to troubleshoot and follow the work until the issues are solved.
• Work closely with the ASO department to drive the best surfacing of the product on the App Store and Google Play Store.
• Monitor DAU and retention KPIs and work with the Data Science team to combat churn.
• Drive continuous innovation in the game's day-over-day activity, adding new types of communication, integration of new features, etc.
• Define and execute a long-term Live Ops Calendar, including short-term and long-term activity, both recurring and one-time
• Formulate, streamline and manage team-wide processes as well as integrate with existing ones, while adhering to strict timelines
  
  

Desired Skills & Experience

• 2 years of experience working on a game team; genuine interest in Mobile gaming
• Outstanding curiosity and drive to learn
• Exceptional written and oral communication skills both player-facing and internal (team-facing)
• Strong sense of responsibility and professionalism
• Attention to detail with an eye for aesthetics
• Excellent interpersonal skills and ability to work well independently or within a team environment
• Game design knowledge – a big advantage
  
  

We are SciPlay! We make games!

At SciPlay, we are programmed to think untraditionally, and we believe in doing what you love and doing it well. We take pride in our ability to stay ahead of the game! We are the brainiacs behind-the-scenes; innovating, dreaming, and navigating the social gaming world. Together, if we stay passionate and ambitious with our goals, no one can stop us from becoming the #1 social and casual gaming company.

A Few Of Our Highlighted Perks And Benefits

• Competitive salaries
• Annual bonuses, matching 401k
• Hybrid work model (3 days in office)
• Fun environment: Open Office Concept with Ergonomic Seating and Standing Desks. Game Room featuring current generation consoles, numerous game titles, and various table games.
• Food! Fully Stocked Kitchen with Beverages and Snacks, as well as company-paid lunches 2x/week
• Paid Family Leave
• Paid Volunteer Time
  
  

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At SciPlay we are dedicated to building a diverse, inclusive, and authentic workplace. Both professionally and personally, we believe our differences are key to unlocking our superpowers. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles we have! #beYOU 

SciPlay is a wholly-owned subsidiary of Light & Wonder, Inc. At Light & Wonder, it’s all about the games! Learn more at www.lnw.com.

SciPlay Corporation and its affiliates (collectively, SciPlay) are committed to creating a workforce of credibility and dependability. As a prerequisite to employment with SciPlay (to the extent permitted by law), you shall be asked to consent to SciPlay conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SciPlay is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

• Annual 2-night company retreat
  
  

Qualifications

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.