What are the responsibilities and job description for the Front Desk Receptionist position at Scissors & Scotch?
We're Scissors & Scotch!
(Scissors as in hair, Scotch as in booze!).
We are thrilled to start expanding in San Antonio!
We are looking for a passionate Customer Service Specialist to join our team at the newest center Quarry Village in San Antonio.
In this position, it's a mix of Lounge Reception, Schedule Optimization, Bartending and Stylist/Client Management.
NO BAR EXPERIENCE REQUIRED!
Cool right?!?!?
Competitive Compensation: $15/hr Commission TIPS
Enjoy full-time benefits:
- Paid Time Off
- Wellness Reimbursement
- Flexible Schedules
To help the barber & stylist team, you will:
- Create, edit, reschedule and cancel appointments.
- Maintain an efficient schedule, to make sure each day is maximized for barbers and stylists.
- Notify the grooming staff when a client has arrived.
- Check out clients, after an appointment.
- Learn how to make and serve our signature drinks in the lounge (must be TABC certified)
- Communicate with the grooming staff regarding potential client issues, and alert leadership, if necessary.
- Monitor appointment timeliness and ensure the schedule is running on time.
- Make scheduling alterations if, say, people get behind, to get things back on track.
Our loungers are client experience professionals, responsible for greeting, making people feel comfortable, offering drinks, answering questions, starting conversations, creating relationships, and generally creating a fun, welcoming environment.
To help the clients, you will:
- Book, edit, reschedule, and cancel appointments.
- Run the bar during non-peak times when a bartender is not scheduled
- Create new client profiles.
- Answer phone calls and emails.
- Greet and thank clients upon arrival and departure.
- Assist with membership questions and set-up.
- Take detailed notes in client profiles to personalize every experience.
- Handle issues with professionalism and courtesy.
- Take and prepare drink orders.
- Check out product purchases.
- Maintain an extremely clean and tidy space.
We've built a business and a culture that prioritizes people, because solid relationships with our customers and employees will always be what matters most.
Do you think this job sounds awesome? Apply Now!
We've built a business and a culture that prioritizes people, because solid relationships with our customers and employees will always be what matters most, YOUR DEVELOPMENT.
Plus we encourage our employees to seek out continuing education opportunities and help cover the costs.
YOUR GROWTH. We grow as a team, but we’re always looking to recognize individual accomplishments. We've created an advancement structure to reward you at every step of your career.
As you grow and improve, so will your pay and opportunities.
Are you ready to join our team? We'd LOVE to talk to you!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $15
