IT SYSTEM SUPPORT / DESKTOP SUPPORT

IT SYSTEM SUPPORT / DESKTOP SUPPORT / TECHNICIAN

Do you like troubleshooting and solving complex IT challenges? Do you thrive on being involved in all aspects of IT? Do you want to learn and grow in a dynamic IT dept? Do you have a passion for being a life long learner and tackling complex problems? Would you like to work for a premier manufacturing company?

We offer you……..

SUPERIOR BENEFITS

COMPANY WIDE PROFIT-SHARING BONUS PLAN

ESOP - EMPLOYEE STOCK OWNWERSHIP PLAN (A QUALIFIED RETIREMENT PLAN)

LEARNING AND DEVELOPMENT CORPORATE CULTURE

Candidates for this position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. The right candidate will have a customer service orientation and be proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Experience installing and supporting PC and laptop hardware and software are standard requirements.

Scot Forge has 600 end users, 1000 devices, and multiple locations with some travel to Clinton, WI and Franklin Park, IL.

Scot Forge is a 125-year-old, 100% employee-owned company that manufactures custom open die and rolled ring forgings. At Scot Forge, we help our customers with forged solutions from the world's physical infrastructure, energy, and transportation to manufacturing, mining, and our national defense. From the wheels of NASA’s Curiosity Mars Rover to mission critical components for nuclear submarines, to large hydraulic cylinders for the largest mining trucks on the planet, Scot Forge creates the precision forged metal parts used in demanding applications all over the world.

ESSENTIAL FUNCTIONS-

• Responsible for the deployment and configuration for desktop computers, mobile devices, desktop phones and A/V systems
• Actively participate with the help desk in support of sustaining operations and PC/Client troubleshooting and installation
• PC Builds and general IT endpoint support
• Installation, maintenance and troubleshooting of end user client hardware and software
• External applications and technical support
• Telephone Moves/ Adds/ Changes (MAC)
• Audio/ visual and conference room support
• Network installation and cabling infrastructure
• Peripherals issuance and tracking
• IT inventory activities
• Providing professional and high level customer service to end users
• Working onsite and in person at our facilities.

COMPETENCIES-

• Strong logical and analytical thinking skills
• Strong “customer first” approach
• Strong collaboration and teamwork skills
• Attention to detail and documentation

QUALIFICATIONS-

• Associate’s degree in Computer Science/ IT/ Network Administration.
• 1 – 2 years of professional level IT experience with the following technical skills -
• Administration experience in end user applications (Windows/Office/Teams/ CAD, One Drive, Share Point, etc)
• Back up/ recover technologies
• Mobile and tablet applications
• Networking experience
• Audio / visual technologies

BENEFITS-

WE HAVE BECOME A LEADER IN THE OPEN DIE FORGING INDUSTRY BY REWARDING OUR MOST VALUABLE RESOURCE … OUR EMPLOYEE OWNERS.

Employee Benefits include-

• Employee Stock Ownership Plan
• Incentive bonus and profit sharing
• Medical
• Dental
• Vision
• Prescription Drug Plan & FSA
• 401K
• Paid vacation and holidays
• Short and Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Company sponsored life insurance
• Investment in personal career development and learning
• Fun social events with your other owners such as outdoor activities like golf, canoeing, picnics and more

ADDITIONAL REQUIREMENTS:

Due to defense contracts, candidates must be able to pass a hair follicle drug test.

We are proud to be an Equal Employment Opportunity employer - M/F/Disabled/Vets encouraged to apply.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.